Milagros Davila
East Hartford,CT
Summary
Dynamic Front Desk Guest Service Agent with proven expertise at Waterford Hotel Group, excelling in guest relations and complaint resolution. Skilled in reservation management and cash handling, I enhanced guest satisfaction through efficient service and strong relationship-building, fostering loyalty and repeat visits. Committed to operational excellence and team collaboration.
Overview
9
9
years of professional experience
Work History
Front Desk Guest Service Agent
Waterford Hotel Group, Hyatt House
02.2017 - Current
- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Implemented efficient front desk procedures, improving operational workflow and guest experiences.
- Monitored billing processes to ensure accuracy in charges and timely resolution of discrepancies.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Education
No Degree - Office Information System Program
Sawyers Business School
Hartford, CT03-2014
Skills
- Reservation management
- Complaint handling
- Guest relations
- Patience and tolerance
- Language proficiency
- Credit and cash payments
- Cash handling
- Customer service
- Microsoft office
- Front desk management
- Hospitality services
- Team oversight
- Information protection
- Front office support
- Hospitality service expertise
- Guest services
- Office management
- Reservations
- Transaction processing
- POS systems
- Room assignments
- Housekeeping
- Training and mentoring
- Guest accommodations
- Safety and security procedures
- Administrative skills
- Team building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Guest Service Agent
Waterford Hotel Group, Hyatt House
02.2017 - Current
No Degree - Office Information System Program
Sawyers Business School