Milagros Diaz

• Kept team compliant with security protocols and appearance standards.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Coordinated protective service operations with other emergency response agencies.
• Investigated incidents and wrote reports.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Advised senior management on security best practices, contributing to strategic planning and risk management.
• Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
• Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
• Customized security training programs to address specific needs and vulnerabilities within organization.
• Organized security drills to test and refine emergency response procedures, improving readiness and confidence among staff.
• Oversaw installation of state-of-the-art security equipment, ensuring full coverage of facility.
• Led development of emergency response plans, ensuring preparedness for various scenarios.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Supervised team of 12 security personnel during shift.

• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Screened vendors and contractors before granting access to restricted areas within mall.
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• Enhanced security measures by implementing access control systems and surveillance equipment.
• Facilitated communication between different departments to address security concerns swiftly.
• Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
• Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
• Maintained accurate logs of all security incidents to assist in future investigations.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
• Conducted regular patrols of facility to detect and deter security threats.
• Create incident reports when needed
• Respond to fire alarm under the supervision of the fire department
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.

• Front desk/ customer service
• Improved overall facility security with thorough inspections and regular maintenance of security systems.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Deescalate altercations
• CCTV Monitoring
• Work alongside the Peekskill Police Department on site
• Fire drills
• Use of Raptor school safety software

• Training new officers
• Scheduling
• Wrote detailed reports of all security breaches and investigations.
• Assist with fire alarm
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Enforced company policies and regulations with employees.

• Assists in the supervision of Security Officers on assigned shift
• Provides overall protection of company assets
• Knowledgeable of and adhere to all rules and regulations, polices and orders
• Patrol sites by foot or vehicle
• Monitor cameras
• Construct reports
• Issue security badges

• Provides Security management

• Guidance and direction for the day-to-day operation of a 564 hour per week account

• Manages 15 security officers, 5 Shift Supervisors: assuring adherence of company policies and procedures

• Coordinates and conducts site-specific OJT, client-specific training, and quarterly refresher training for all security personnel

• Reconciles security logs against shift responsibilities and patrols; reviews and submits incident reports and assists in coordinating preliminary investigations

• Handles all scheduling and payroll requirements for the account

• Maintenance of Access Control Systems, ensuring proper time zones, access groups, ID cards and reports are conducted

• Works directly with the US Coast Guard, Immigration and US Customs on the Dock