Summary
Overview
Work History
Education
Skills
Timeline
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Milagros Flores

Houston,TX

Summary

Dynamic and results-oriented professional with a proven track record at HEB Warehouse, where I enhanced productivity and accuracy in order selection and forklift operation. Skilled in warehouse navigation and safety, I excel in fast-paced environments, demonstrating exceptional customer service and team collaboration. My ability to quickly adapt and efficiently manage tasks led to significant improvements in operational efficiency.

Overview

5
5
years of professional experience

Work History

Order Selector/forklift Operator

HEB Warehouse
10.2023 - 09.2024
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-productivity.
  • Train on beginning forklift training and safety training.

SRT Lead

Joe V’s
07.2022 - 10.2023
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Worked with power jack and forklift .
  • Received trucks working with forklift and power jack.
  • Help having safety meetings with my partner to ensure our safety and our customer safety.

Digital Shopper

Walmart
07.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.

Night Manager

SUBWAY®Restaurants
05.2019 - 03.2020
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.

Education

Sam Houston Math Science Technology Center
9400 Irvington Blvd Houston, TX 77076 United State
05.2019

Skills

  • Heavy Lifting
  • Pallet arrangement
  • Forklift Operation
  • Workplace Safety
  • Picking accuracy
  • Loading and unloading
  • Pallet Jack Operation
  • Warehouse Navigation
  • Order picking and processing
  • Stock replenishment
  • Warehouse Safety
  • Order Picking
  • Forklift safety and operation
  • Quick Learner
  • Customer Service
  • Customer Relationships
  • Stocking
  • Shipment Receiving

Timeline

Order Selector/forklift Operator

HEB Warehouse
10.2023 - 09.2024

SRT Lead

Joe V’s
07.2022 - 10.2023

Digital Shopper

Walmart
07.2022 - 06.2023

Night Manager

SUBWAY®Restaurants
05.2019 - 03.2020

Sam Houston Math Science Technology Center

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Milagros Flores