Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Milagros (Millie) Guerrero

North Babylon,NY

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Recently completed the 60 hour CVS training course for pharmacy.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
02.2025 - 04.2025
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assist Pharmacist in providing medications and other Pharmacy services to customers.
  • Getting and expediting their prescriptions if not ready, Handling customer inquiries.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Pulling prescriptions and returning to stock
  • Help assisting with production. Getting medications ready , Counting medication and putting in bottles, bagging and filing the medications.
  • took the CVS 60 hour training course
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.


Waitress/Cashier

Ralph's Coffee Shop
01.2003 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Worked with floor team and managers to meet wide range of customer needs
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Conducted inventory counts by adding each item in stock and documenting in computer system

Pharmacy Technician Externship

Duane Reade
12.2010 - 02.2011
  • Received and verified prescriptions from patients
  • Entered patients' information into the pharmacy database
  • Counted and bottled pills; printed, scanned and affixed labels
  • Updated pharmacy records
  • Monitored pharmacy inventory; removed expired or nearly expired medication
  • Assisted customers; provided outstanding customer service at all times

Medical Biller

CAT - ECG Medical Services, PC
01.1998 - 01.2003
  • Answered and directed high call volumes; scheduled and confirmed appointments
  • Performed data entry and maintained an organized filing system
  • Greet patients upon entry
  • Obtained, recorded and updated financial/insurance information
  • Verified insurance and pre-certifications

Education

2yrs in Graphic Design -

Nassau Community College
01.2019

Certificate in Pharmacy Technician -

Brown Institute
01.2011

Skills

  • Achieved a certificate at Sanford-Brown Institute in 2010-2011 for pharmacy technician
  • Took CVS 60 hours pharmacy training course with state compliance

Additional Information

Highly motivated, responsible and professional individual with educational and hands-on Pharmacy Technician experience. Outstanding communication and organizational skills with strong attention to detail. Outstanding customer service skills. Able to work independently or in a team setting; able to foster collaborative relationships to ensure project success. Able to excel within a fast paced working environment.

Personal Information

Title: Pharmacy technician, Receptionist, and customer service.

Timeline

Pharmacy Technician

CVS Pharmacy
02.2025 - 04.2025

Pharmacy Technician Externship

Duane Reade
12.2010 - 02.2011

Waitress/Cashier

Ralph's Coffee Shop
01.2003 - 01.2022

Medical Biller

CAT - ECG Medical Services, PC
01.1998 - 01.2003

2yrs in Graphic Design -

Nassau Community College

Certificate in Pharmacy Technician -

Brown Institute

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