Milagros Hernandez-Reyes
Kearny,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Sales Associate
Fabletics
10.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Cuteicles Nails And Spa
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Sales Associate
Primark
09.2020 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Camp Counselor
Bayonne
07.2019 - 07.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Some College (No Degree) - Public Relations
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Bayonne High School
Bayonne, NJ06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Reliable and punctual
- Excellent people skills
- Exceptional customer service
- Flexible Schedule
- Verbal/written communication
- Store Opening and Closing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cuteicles Nails And Spa
01.2022 - 05.2022
Sales Associate
Fabletics
10.2021 - Current
Sales Associate
Primark
09.2020 - 08.2021
Camp Counselor
Bayonne
07.2019 - 07.2019
Some College (No Degree) - Public Relations
Southern New Hampshire University
High School Diploma -
Bayonne High School