Milagros Herrera
New York,NY
Summary
Meticulous Field Technician offering excellent skills in installation, repair and maintenance. An energetic team player who is experienced in customer relations and remains cool under extreme pressure. Looking to bring further success to the company through a strong skill set and a proactive demeanor.
Overview
11
11
years of professional experience
Work History
Field Service Representative
Stryker
01.2023 - Current
- Coordinated with cross-functional teams to streamline service delivery, improving overall project timelines.
- Contributed to increased revenue growth, identifying upsell opportunities during service visits.
- Optimized field service operations by developing standardized procedures for common tasks.
- Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Ensured compliance with industry regulations during all service activities, maintaining company's good standing.
- Reduced equipment failures, conducting preventative maintenance and routine inspections.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
- Optimized route planning for service calls, reducing travel time and costs.
- Delivered exceptional service under tight deadlines, ensuring that critical equipment was operational for client projects.
Associate Field Service Representative
Stryker
05.2021 - 01.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Calibrated new and existing equipment for optimal performance.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Collaborated with other field technicians to resolve complex technical issues.
Field Technician
Coinstar LLC
10.2018 - 11.2020
- Performed service visits and completed preventative maintenance on all kiosks.
- Electromechanical trouble-shooting, calibration, repair and maintenance.
- Test connectivity, software and electromechanical functionality.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Performed remote diagnostics and assisted Service Representative and Transport Representative with remote repairs.
- Prioritized, route and plan day based on stats, service calls, field change orders and geography.
- Monitored market metrics and construct/adjust weekly plan to ensure metrics, expectations and company commitments are met.
- Managed and prioritized field change orders to ensure completion deadlines are achieved.
- Planned, scheduled and executed installation/de-installation ahead of deadlines.
- Managed parts order and inventory.
- Managed controlled parts by keeping asset logger up to date ensure timely installation.
- Responded to and investigated Loss Prevention dispatches.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Increased and maintained Technical Uptime by 10%.
- Completed all job reports and logs immediately following service calls.
- Traveled and assisted in multiple market zones to support company needs.
Service Representative
Coinstar LLC
05.2015 - 10.2018
- Upheld strict standards for quality and performance.
- Conducted daily service visits and complete preventative maintenance on all systems.
- Performed repairs, including replacing worn parts using small tools and diagnostic utility tool.
- Electromechanical trouble-shooting, calibration, repair and maintenance.
- Test all kiosk components including connectivity, software and electromechanical functionality to ensure all components are properly functioning.
- Resolved customer concerns with friendly and knowledgeable service.
- Trained customers on proper methods of kiosk operation after it has been installed.
- Managed and prioritized field change orders to ensure completion deadlines are achieved. This can include updating signage and displays, installation of wireless kits and software updates.
- Managed parts orders, inventory and products.
- Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.
- Traveled outside of assigned district as needed to support company needs.
Education
Bachelor of Arts - Media Production, International Cinema
William Paterson University of New Jersey
Wayne, NJ01.2014
Skills
- Fluent in English, Spanish and American Sign Language (ASL)
- Experience with content management systems
- People skills: enthusiastic people person, excellent customer satisfaction, great organizational skills
- Technical Support
- Diagnosis, maintenance and repair
- Issue resolution
- Troubleshooting
- Hardware and software installation
Accomplishments
- Outstanding Quota Achievement 2022, Stryker
- Employee of the District for Quarter 1, 2019, Coinstar, LLC.
- Employee of the District for Quarter 1, 2017, Coinstar, LLC.
- Employee of the Region for Quarter 1, 2017, Coinstar, LLC.
Timeline
Field Service Representative
Stryker
01.2023 - Current
Associate Field Service Representative
Stryker
05.2021 - 01.2023
Field Technician
Coinstar LLC
10.2018 - 11.2020
Service Representative
Coinstar LLC
05.2015 - 10.2018
Bachelor of Arts - Media Production, International Cinema
William Paterson University of New Jersey