Milagros Isasi

• Processed returns, exchanges, and refunds in accordance with company policies.
• Handled customer complaints in a professional manner.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide store, products and services information.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Demonstrated product features and benefits for customers' needs.

Jorge Chávez International Airport, Lima, Peru.

• Knowledge of Amadeus.
• Customer service.
• Passenger service agent.
• Luggage Area - Lost & Found
• Passenger boarding lounges.
• Customer support team.
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Checked in passengers, assigned seats, and issued boarding passes.
• Maintained accurate records of passenger manifests and checked luggage tags.
• Utilized PA system to announce departures and changes to landings.
• Carried and operated radio or pager to communicate with airport personnel.
• Provided assistance to passengers with limited mobility.
• Greeted passengers and provided boarding instructions.
• Communicated effectively with other departments including maintenance staff, cargo handlers.
• Kept passengers informed by announcing important information about itineraries, flights and luggage.
• Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
• Processed reservations and issued travel and hotel vouchers.
• Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
• Processed ticket refunds for cancelled or delayed flights.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Operated computerized system to handle ticketing and check-ins.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Verified identification of passengers for security purposes.
• Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
• Managed customer complaints in a professional manner while providing solutions to resolve issues.
• Coordinated ground transportation services for arriving and departing passengers.
• Coordinated with internal resources to process passenger information and dispatch flights on time.

Jorge Chávez International Airport, Lima, Peru.

• Passenger Service Agent.
• Knowledge of the Res 111 System.
• Boarding lounges
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Managed gate, ramp and cabin services for each flight.
• Checked in passengers, assigned seats, and issued boarding passes.
• Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
• Maintained accurate records of passenger manifests and checked luggage tags.
• Assisted passengers with reservations, ticketing and adjustments to itinerary.
• Utilized PA system to announce departures and changes to landings.
• Carried and operated radio or pager to communicate with airport personnel.
• Provided assistance to passengers with limited mobility.
• Greeted passengers and provided boarding instructions.
• Communicated effectively with other departments including maintenance staff, cargo handlers.
• Kept passengers informed by announcing important information about itineraries, flights and luggage.
• Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
• Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
• Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
• Processed ticket refunds for cancelled or delayed flights.
• Verified identification of passengers for security purposes.
• Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
• Coordinated ground transportation services for arriving and departing passengers.
• Provided clients with assistance in preparing required travel documents and forms.
• Operated computerized system to handle ticketing and check-ins.
• Maintained updated knowledge through continuing education and advanced training.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked effectively in team environments to make the workplace more productive.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Jorge Chávez International Airport, Lima, Peru.

• Passenger Service Agent
• Lost & Found Baggage Agent.
• Passenger boarding lounges
• Knowledge of the World Tracer System.
• Boarding lounges
• Customer Service
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Managed gate, ramp and cabin services for each flight.
• Checked in passengers, assigned seats, and issued boarding passes.
• Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
• Maintained accurate records of passenger manifests and checked luggage tags.
• Assisted passengers with reservations, ticketing and adjustments to itinerary.
• Utilized PA system to announce departures and changes to landings.
• Carried and operated radio or pager to communicate with airport personnel.
• Provided assistance to passengers with limited mobility.
• Greeted passengers and provided boarding instructions.
• Communicated effectively with other departments including maintenance staff, cargo handlers.
• Kept passengers informed by announcing important information about itineraries, flights and luggage.
• Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
• Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
• Interpreted identification labels and tags to properly route baggage and cargo.
• Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
• Processed ticket refunds for cancelled or delayed flights.
• Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
• Built and maintained productive relationships with employees.
• Verified identification of passengers for security purposes.
• Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
• Provided clients with assistance in preparing required travel documents and forms.
• Greeted passengers and assisted with their inquiries.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Maintained updated knowledge through continuing education and advanced training.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Jorge Chávez International Airport, Lima, Peru.

• Customer Service Agent.
• Passenger service in the VIP lounge.
• Receptionist in the Operational Control Center.
• Boarding lounges.
• Lost & Found Baggage Area
• Collaborated with other departments such as logistics and sales to resolve customer issues.
• Updated system with order specifics and customer details, preferences, and billing information.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.
• Resolved customer complaints quickly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.