Milagros Jaime
Corona,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
2023.05 - 2024.06
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Manager
Mezcaleria Santitos
2016.10 - 2019.11
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and disseminated employee schedules to keep shifts properly staffed.
Guest Service Representative
Garza Blanca Preserve Resort
2014.01 - 2016.10
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
At Your Service Agent
Casa Magna Marriott Resort & SPA
2011.03 - 2013.11
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Secretaria De Educacion Publica
Mexico01.2004
Skills
- Report Generation
- Product Knowledge
- Paperwork Processing
- Scheduling
- Call Management
- Complaint resolution
- Data Collection
- Team Development
- Service standard compliance
- Active Listening
- Staff Training
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fred Loya Insurance
2023.05 - 2024.06
Customer Service Manager
Mezcaleria Santitos
2016.10 - 2019.11
Guest Service Representative
Garza Blanca Preserve Resort
2014.01 - 2016.10
At Your Service Agent
Casa Magna Marriott Resort & SPA
2011.03 - 2013.11
High School Diploma -
Secretaria De Educacion Publica
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