Milagros Llopiz
Human Resources Manager
Suffolk,VA
Summary
Dedicated Human Resources professional bringing 20 years of expertise in benefits administration, recruitment, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
HR Operations Manager
Conduent HR Services
Chesapeake, VA
09.2019 - 12.2020
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Liaised between multiple business divisions to improve communications.
- Developed succession plans and promotion paths for all staff.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all call center agents.
- Worked as effective team member while contributing to local and regional HR projects.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Boosted customer satisfaction ratings by resolving issues for speedy resolution.
- Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
Director of Operations
Buck Consultants/ Conduent HR Services
Secaucus, NJ
07.2000 - 09.2018
- Organized and optimized daily operations of BenefitWallet in Secaucus, NJ with consistent on-time delivery.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Delegated assignments based on benefit plans, project needs and knowledge of individual team members.
- Produced regular status and service level reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Boosted team productivity through enhanced workflows and streamlining of case management system.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Developed processes and procedures for administration and contact center operation teams.
Education
BBA - Human Resources Management
Strayer University
Virginia Beach, VA 04.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Personnel recruitment
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
BBA - Human Resources Management
Strayer University
04.2020 - Current
HR Operations Manager
Conduent HR Services
09.2019 - 12.2020
Director of Operations
Buck Consultants/ Conduent HR Services
07.2000 - 09.2018
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