Milagros Lopez
Rio Grande City,TX
Summary
Hardworking Customer Service Representative with 10 years of experience in presenting quality services to customers. Trained in project and time management with extensive knowledge of organizing and proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability and drive business goals.
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
Dedicated Hospital Volunteer driven to make positive contributions to others by leveraging available time and expertise. Familiar with hospital operations and patient care needs.
Overview
11
11
years of professional experience
Work History
Assistant Manager
United Apartment Group
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Increased employee performance and job satisfaction to strengthen retention and engagement
Leasing Professional
United Apartment Group
08.2019 - 06.2020
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Coordinated appointments to show marketed properties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on over 500 apartment applicants
- Marketed property to local businesses through collateral, emails and phone calls
- Greeted clients, showed apartments, and prepared leases
- Kept meticulous records of correspondence between management and tenants
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Collected rent and tracked resident payments and information in computer system
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
Naval Hospital Camp Lejeune
Medical Records Voluteer
04.2019 - 05.2019
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
- Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
Teacher
Shiloh Institute Of Learning
08.2015 - 12.2018
- Reviewed curriculum and devised alternate approaches to presenting lessons in an effort to increase student understanding.
- Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Planned, implemented, monitored and assessed classroom instructional program.
Waitress
El Tequila Mexican Restaurant
08.2014 - 12.2015
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Set dining tables according to type of event and service standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Folded napkins throughout the day to maintain an adequate supply.
- Received frequent customer compliments for going above and beyond normal duties.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Chick Fil A
Team Member
09.2013 - 08.2015
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
- Restocked food items, including condiments and toppings, whenever they appeared to be running low.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Set dining tables according to type of event and service standards.
- Removed discontinued, old and slow-moving items from shelves.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Hostess
Cerro Grande Mexican Restaurant
01.2013 - 01.2014
- Assisted customers with carry-out service.
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Maintained stockroom and warehouse.
Education
High School Diploma - undefined
Lejeune High School
Marine Corps Base Camp Lejeune, NC2011
Some College (No Degree) - Certified Medical Administrater Assisstant
Coastal Carolina Community College
Jacksonville, NCCertified Of Early Childhood
Haywood Community College
Clyde, NCSkills
- HIPAA compliance
- Strong conflict resolution skills
- Fluent in Spanish and English speaking
- Strong interpersonal skills
- Active listening skill
- Excellent work ethic
- Exceptional communication skills
- Multi-line phone systems
- Patient care and confidentiality
- Office administration
- Conflict resolution
- Administrative support
- OSHA compliance
- Program Management
- Certified Computer Office Assistant
Timeline
Assistant Manager
United Apartment Group
06.2021 - Current
Leasing Professional
United Apartment Group
08.2019 - 06.2020
Naval Hospital Camp Lejeune
Medical Records Voluteer
04.2019 - 05.2019
Teacher
Shiloh Institute Of Learning
08.2015 - 12.2018
Waitress
El Tequila Mexican Restaurant
08.2014 - 12.2015
Chick Fil A
Team Member
09.2013 - 08.2015
Hostess
Cerro Grande Mexican Restaurant
01.2013 - 01.2014
High School Diploma - undefined
Lejeune High School
Some College (No Degree) - Certified Medical Administrater Assisstant
Coastal Carolina Community College
Certified Of Early Childhood
Haywood Community College
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