Milagros Lopez
Huntington Park,CA
Summary
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
20
20
years of professional experience
Work History
Senior Manager for Access
HOPICS
07.2023 - Current
- Responsible for the management of the following program components: Access Center, DOORS Housing Navigation, Navigation Center, Compton Access Center, FSC Access Center, Problem Solving.
- Directly supervise 4 Program managers: 1 Access Center and DOORS Program Manager, 1 FRT Manager, 1 Navigation Center Program Manager, 1 Problem Solving Manager along with their teams that add up to a total of 40-45 staff.
- Facilitate continuity and integration of Access Center/Point program design, services, systems, and tracking across all program components–including, but not limited to:
- Participant ease of access / experience.
- Problem Solving
- All Pops Screening Tool Implementation
- Theory of Change integration.
- Contract compliance, program performance targets, and KPI’s.
- Policies and Procedures.
- Fiscal Management, Budget Tracking, and use of EGMS.
- Data Tracking – internally and externally in funder databases (i.e. HMIS, CHAMP)
- Monthly, Quarterly, Annual, and as needed reporting.
- Integration of best practices (i.e. Problem Solving, Trauma Informed Care, Harm Reduction, etc.).
- Responsible for creating a framework to ensure coordination and throughput from Access Centers to problem Solving and Crisis and Bridge Interim Housing Slots.
- Lead and empower direct reports. Activities include, but not limited to:
- Recruit, select, train, supervise, and evaluate staff.
- Facilitate Individual Supervision, Participate in and lead unit and team meetings
- Conduct performance evaluations
- Facilitate Technical Assistance and Capacity Building
- Support management activities around program oversight, fiscal management, timely data tracking and QA, staff leadership, etc
- Organize and implement appropriate cultural, gender and linguistic appropriate homeless, housing and other services as needed.
- Coordinate and collaborate with Funders, Stakeholders, SSG Fiscal Dept.
- Prepare and submit timely and accurate reports to Associate Director, Deputy Director, and Division Director as needed.
- Review client documentation including eligibility, progress notes, and discharge paperwork.
- Implement systematic ways to monitor customer service and timely submission of data/documents by staff.
- Knowledge, skills and professional practice with State/ Federal/ Government contracts and grants.
- Ensure confidentiality of client information in accordance with HIPPA, and CFR 42 confidentiality laws and HOPICS policy.
Program Manager
HOPICS
07.2022 - 07.2023
- Direct oversight of the HOPICS Navigation Center daily operations
- Monitor contract compliance and program performance targets
- Responsible for coordinating with funders and key stakeholders
- Oversee and provide direction and support to all assigned staff
- Recruit, select, train, supervise, and evaluate staff (i.e. individual supervision meetings, staff meetings and performance evaluations)
- Creation, implementation, and oversight of HOPICS Navigation Center policies and procedures
- Consistent monitoring and evaluation of policies, systems, and protocols
- Directly supervise (1) Floor Supervisor, (2) Systems Navigators, (1) Receptionists, and (2) Security Guards, (1) Facilities Assistant
- Organize and implement appropriate cultural, gender and linguistic appropriate homeless, housing and other services as needed.
- Creating and enforcing policies for effective data management inclusive of ongoing inventory tracking and managing
- Formulating management techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data
- Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
- Serve as the liaison between HOPICS and the funder, CD8, collaborative partners, community residents, and participants
- Facilitate collaborative meetings creating an information feedback loop between the HOPICS Navigation Center and key stakeholders
- Budget Tracking and Management
- Fiscal Management
- Accounting
- Grant Management
System Navigator
HOPICS
01.2022 - 06.2022
- Conduct program enrollments.
- Case management, by providing community resources, benefits, services, and programs to help rehabilitation and growth.
- CES Assessments for housing needs.
- Provide all clients with case management, CES linkages.
- Process and submit referrals in HMIS Clarity and Carelinq on behalf of the clients.
- Initiate, develop, and maintain client service plans.
- Coordinated and facilitated meetings, conducted needs assessments, identified, and resolved issues for individuals with disabilities and/or drug and alcohol substance use issues.
- Exercised interpersonal relations as applied to contacts with clients and representatives of other governmental and community organizations and the general public.
- Work independently as well as within diverse work teams to organize and manage case management, document case files and information following standard work.
- Process CalWORKs and Cal fresh applications on behalf of the client.
- Management and oversight of storage bin program
Intake Specialist
HOPICS
10.2020 - 01.2022
- Handle phone calls from People Experiencing Homelessness and connecting them to services
- Support program manager and floor supervisor
- Conduct initial screening, intakes, and create/update client files in HMIS.
- Data entry, data accuracy, and keeping all Excel data logs up to date to create and compare services and items distributed to clients.
- Run reports on a weekly basis to ensure data quality is accurate.
- Create physical and digital files for each client that enters the center.
- Collect, scan, and upload all documents into HMIS.
- Oversee all Spanish speaking clients and provide them with case management, CES linkage and interpretation services when needed.
- Coordinated and facilitated meetings, conducted needs assessments, identified, and resolved issues for individuals with disabilities and/or drug and alcohol substance use issues.
- Maintain confidentiality, abide by HIPAA regulations.
- Work hand in hand with other teams to ensure a quick and smooth enrollment process.
Case Manager
California Hispanic Commission on Alcohol and Drug Abuse Latino Family Center
01.2020 - 10.2020
- Developed Individual Support Plans adhering to federal, state statutes and agency policies and procedures relating to the care and assistance for individuals with behavioral health, drug, and alcohol abuse.
- Case management, by providing community resources, explaining medical and behavioral health issues to clients, benefits, services, and programs to help their rehabilitation and growth.
- Applied principles of behavioral interventions, child, adolescent and adult development principles, requirements of Health Insurance Portability and accountability act.
- Initiated, developed, and maintained client service plans, interviewed, counseled, and interacted with clients and family members.
- Coordinated and facilitated meetings, conducted needs assessments, identified, and resolved issues for families and individuals with disabilities and/or drug and alcohol addictions.
- Exercised interpersonal relations as applied to contacts with clients and representatives of other governmental and community organizations and the general public.
- Maintain confidentiality, abide by HIPAA regulations.
- Work independently as well as within diverse work teams to organize and manage case management, document case files and information following standard work.
- Maintain an open communication with health plans to provide better services to members and families.
In Home Supportive Services
Self-employed
Los Angeles, CA
08.2009 - 12.2019
- Assist individuals with daily living activities including personal hygiene and monitor food intake
- Provide childcare and assist children with homework assignments
- Transport children to school and appointments and follow safety precaution
- Set-up medical and dental appointments and transport client
- Prepare nutritious meals and snacks for clients while adhering to diet
Supervisor
Pialago Cleaners
Irvine, CA
06.2005 - 08.2009
- Worked closely with the owners to ensure the utmost quality of customer service was provided to all clients.
- Conducted screenings of potential new hires
- Conducted disciplinary action plans
- Conducted exit interviews
- Ran the close out register reports to assure that all daily transactions and cash/checks on hand matched.
- Conduct a full range of administrative and supervision of the cleaners to plan, assign, oversee, and evaluate the work of line staff; while providing onboard training, technical guidance, and support of staff where appropriate.
- Develop marketing strategies to support business expansion
- Ran and developed the landscape of service practices, track, measure, and report on the status of program operations to the owner.
- Keep record of all clothing left behind for donation purposes
- Keep track of the cleaning inventory and reorder supplies
- Developed a strong partnership with WAXIE and Cleaner’s Supply
Education
B.A - Business Administration/Public Administration
Southern New Hampshire University
New Hampshire, NJ06-2026
RADT I - Substance Use Disorder
CCAP
Los Angeles, CA03.2022
Prevention Specialist Certificate -
East Los Angeles College
Monterey Park, CA12.2019
Skills
- Bilingual (English/Spanish)
- Proficient: Word, Excel, PowerPoint, Outlook, Google Suite & Adobe Acrobat
- Electronic Grants Management System(EGMS)
- Management
- Accounting
- Multiple Forms of Communications
- Confidential Data Management
- Case Management
- Fiscal Management
- Budgeting
- HIPAA Compliance
Languages
Spanish
Native/ Bilingual
Accomplishments
- In four years of being with the current organization I worked my way up from receptionist to senior management.
Timeline
Senior Manager for Access
HOPICS
07.2023 - Current
Program Manager
HOPICS
07.2022 - 07.2023
System Navigator
HOPICS
01.2022 - 06.2022
Intake Specialist
HOPICS
10.2020 - 01.2022
Case Manager
California Hispanic Commission on Alcohol and Drug Abuse Latino Family Center
01.2020 - 10.2020
In Home Supportive Services
Self-employed
08.2009 - 12.2019
Supervisor
Pialago Cleaners
06.2005 - 08.2009
B.A - Business Administration/Public Administration
Southern New Hampshire University
RADT I - Substance Use Disorder
CCAP
Prevention Specialist Certificate -
East Los Angeles College
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