Milagros Montero
West Orange,NJ
Summary
Knowledgeable Massage Therapist with solid foundation in therapeutic techniques and history of providing effective treatments to clients. Successfully addressed variety of client needs, ensuring improved physical well-being and relaxation. Demonstrated expertise in deep tissue and Swedish massage, consistently receiving positive feedback for professionalism and client care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Massage Therapist
Colacurcio Wellness
09.2021 - Current
- Utilized deep tissue, trigger point therapy, facial cupping to provide options to customers.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Educated clients on benefits of massage and recommended home care techniques.
- Analyzed postural assessments and range of motion.
- Expanded clientele by offering specialized treatments such as deep tissue, cupping, sports, hot stone, lymphatic drainage and prenatal massages.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
Massage Therapist
Zeel Massage On Demand
01.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Lymphatic Drainage Therapist
Chamber Center of Wellbeing
06.2022 - 09.2023
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Educated clients on benefits of massage and recommended home care techniques.
- Performed the Vodder technique Manual Lymphatic Drainage for Post-Op and Oncology patients from Atlantic Health Systems.
Massage therapist/Receptionist
DEPASQUALE the spa
04.2016 - 02.2020
- Responsibilities included providing massages to guests using props and products, providing body treatments to guests using body scrubs
- Escorting guests to and from treatment rooms, arranging workstations, treatment rooms, and drapes
- Responsible for performing the following tasks to the highest standards
- Preform duties as receptionist including openings and closing the spa daily and greeting/check-ins for clients
- Preform clerical duties
- Including answering phones, filing as well as counting the register
Massage Therapist
Massage Envy
05.2011 - 04.2016
- Maintained professionalism and cleanliness of therapy rooms and common areas
- Assessed the needs of each customer individually and selected the appropriate treatment
- Observed client reaction to massage and modified as necessary
Massage Therapist
Flex Wellness Center Dr. Frank Nicosia
12.2010 - 05.2011
- Provided massage therapy to patients suffering from chronic pain and automobile accidents
- Regularly perform specialized therapy such as deep tissue and heat and ice therapy
- Consult with physicians and therapists to coordinate therapy initiatives
- Train students and other personnel in new equipment and techniques
- Provide deep tissue and trigger work to patients suffering from acute pain or recovering from surgery
- Responsible for other duties such as exercising, massage electrical stimulation, hot and cold packs, ultrasound and traction
- Wellness event coordinator in charge of setting up all events for clinic as well as participating in them
- Providing set up, seated chair massages, screenings and signing up new patients
- Massage therapy modalities such as reflexology, chair massage, deep tissue, and Swedish
- Scheduling and maintaining appointments in marketing contact database, and collection of fees
- Spreading whole body wellness education on things such as subluxation
Administrative Assistant
Perlen Converting LLC
07.2007 - 12.2009
- Handled established and all new calls/sales for Europe, Canada, Mexico, Peru, and U.S
- Direct incoming calls and respond to emails, greet visitors, prepare and type office reports
- Responsible for maintaining, verifying and revising president director and staff member appointments, travel calendars, conference meetings and hotel arrangements
- Process orders, credit memos, debit memos, delivery notes, and invoices in SAP
- Maintain extensive written, verbal and fax communications with U.S and overseas customers, sales agents and dealers; provide product delivery information
- Prepare price quotations, government tenders; advise on delivery, order specifications, manufacturing documents, customer clearance and determining needs and coordinating assembly of all necessary packaging materials
- Translated all Spanish freight documents, made all travel arrangements
Customer Service
Delta Global Services
02.2006 - 09.2007
- Resolve client issues and special requests
- Coordinate air/ticketing requests and tour departures utilizing images computer system
- Verify international and domestic status
- Checking and boarding passengers to their assigned flights
- Arrange flight change due to cancellations and input pricing data
- Issue tickets and final itineraries
- Assist with special projects; prepare reports
Education
Massage Certification - Massage Therapy
Anthem Institute
Parsippany, NJ07-2010
Associate of Arts - Anatomy
Bergen Community College
Paramus, NJ05-2007
High School Diploma -
Paterson Catholic High School
Paterson, NJ05-1990
Skills
- Deep Tissue Massage
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
- Body Treatments
- Trigger Point Massage
- Anatomy knowledge
- Hot Stone Massage
- Sports Massage
- Prenatal Massage
- Neuromuscular Therapy
- Lymphatic Drainage
- Orthopedic Massage
- Aromatherapy
- Trigger point therapy
- Scalp Massage
- Cupping Therapy
Certification
- Manual Lymphatic Drainage(MDL)- Dr.Vodder School International.
- Post-OP Lymphatic Drainage(MDL)- Dr.Vodder School International.
- Sports Massage Certificate - American Massage Therapy Association (AMTA).
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- Orthopedic Massage Certification - Orthopedic Massage Education & Research Institute.
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Lymphatic Drainage Therapist
Chamber Center of Wellbeing
06.2022 - 09.2023
Massage Therapist
Colacurcio Wellness
09.2021 - Current
Massage Therapist
Zeel Massage On Demand
01.2021 - Current
Massage therapist/Receptionist
DEPASQUALE the spa
04.2016 - 02.2020
Massage Therapist
Massage Envy
05.2011 - 04.2016
Massage Therapist
Flex Wellness Center Dr. Frank Nicosia
12.2010 - 05.2011
Administrative Assistant
Perlen Converting LLC
07.2007 - 12.2009
Customer Service
Delta Global Services
02.2006 - 09.2007
- Manual Lymphatic Drainage(MDL)- Dr.Vodder School International.
- Post-OP Lymphatic Drainage(MDL)- Dr.Vodder School International.
- Sports Massage Certificate - American Massage Therapy Association (AMTA).
- Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
- Orthopedic Massage Certification - Orthopedic Massage Education & Research Institute.
- First Aid Certification
Massage Certification - Massage Therapy
Anthem Institute
Associate of Arts - Anatomy
Bergen Community College
High School Diploma -
Paterson Catholic High School
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