Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Milagros Moreno Garcia

Pomona,CA

Summary

Dynamic leader with proven success at Disneyland Resort, adept in customer service and inventory management. Excelled in enhancing guest experiences and streamlining operations, achieving significant improvements in team efficiency and client satisfaction. Skilled in cleanliness standards and workplace safety, combines meticulous attention to detail with a highly motivated attitude, driving operational excellence and revenue growth.

Professional culinary expert with strong skills in high-pressure kitchen environments. Proven ability to prepare diverse dishes while maintaining high standards of quality and presentation. Solid track record of collaborating effectively with team members and adapting to changing needs. Known for reliability, culinary creativity, and strong focus on achieving outstanding results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead

Disneyland Resort
10.2023 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Managed multiple changes in guest lines to accommodate entertainment while maintaining excellent service and clear queues.

General Food Prep

Disneyland Resort
10.2022 - Current
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
  • Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
  • Contributed to positive team morale with strong communication skills and a collaborative attitude during busy shifts.
  • Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.

Sales Manager

Cogua Aquatics
08.2017 - 03.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Sold multiple customized packages after demonstrating and teaching our program to the student or parent.

Skills

  • Time management
  • Customer service
  • Inventory
  • Cleanliness standards
  • Food service
  • Bar equipment maintenance
  • Health codes compliance
  • Workplace safety
  • Food running
  • Preparing garnishes
  • Highly motivated
  • Attention to detail
  • Cleaning and organization

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Food Protection Manager Certification- ServSafe National Restaurant Association

Languages

Spanish
Professional Working

Timeline

Lead

Disneyland Resort
10.2023 - Current

General Food Prep

Disneyland Resort
10.2022 - Current

Sales Manager

Cogua Aquatics
08.2017 - 03.2021
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Food Protection Manager Certification- ServSafe National Restaurant Association

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Milagros Moreno Garcia