Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Milagros Mulhall

Summary


Motivated Bartender and Banquet server with 12 years of food and beverage experience in banquets, in different states, and casual and fine dining. Skilled Server with experience in the restaurant and food service industry, with TIPS® and food handler Certifications, familiar with POS Micros, Opera system. Highly responsible. Exceptional interpersonal skills.
Trained in liquor, wine and food service. Extensive hospitality background.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Banquet Server and Bartender

The Ritz-carlton Orlando, Grande Lakes
01.2017 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

On Call Banquet Bartender and Server

Lake Nona Wave
01.2024 - Current
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.

On Call Banquet Server and Bartender

Signia And Waldorf Astoria By Hilton
12.2022 - Current
  • Served meals to customers according to established guidelines.
  • Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
  • Demonstrated flexibility by adapting quickly to changes in event schedules or guest requirements on short notice.
  • Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.

On Call Banquet Server and Bartender

Hilton Buena Vista Palace
10.2021 - Current
  • Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
  • Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
  • Demonstrated flexibility by adapting quickly to changes in event schedules or guest requirements on short notice.
  • Maintained flexible work schedule to meet event needs.
  • Answered guest questions about event plans and food service choices.

Banquet Server and Bartender

Walt Disney World Swan And Dolphin Resort
01.2020 - 02.2021
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Server Trainer /Assistant Bartender

The Ritz-Carlton Grande Lakes
03.2016 - 01.2017
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Cook I

The Ritz-Carlton Grande Lakes
01.2015 - 02.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Bartender And Mixology

Le Condon Bleu College of Culinary Arts
Lima, Pe
03.2015

Bachelor of Science - Hospitality

UNCV University
Peru
02.2015

Skills

  • Customer Service
  • Efficient multitasking
  • Exceptional Mixology
  • Adaptable work style
  • Fast Learner
  • Teamwork and Professionalism
  • Liquor, beer, and wine knowledge
  • Handling Difficult Customers
  • Menu Memorization

Accomplishments


  • Won "Five Star Award" 2022 by Marriott
  • Nomination Pineapple Awards 2018

Certification

  • Certified Bartender, Le Cordon Blue .
  • Certified Food Handler, ServSafe.
  • Certified TIPS, TIPS Certification.

Languages

Spanish

Timeline

On Call Banquet Bartender and Server

Lake Nona Wave
01.2024 - Current

On Call Banquet Server and Bartender

Signia And Waldorf Astoria By Hilton
12.2022 - Current

On Call Banquet Server and Bartender

Hilton Buena Vista Palace
10.2021 - Current

Banquet Server and Bartender

Walt Disney World Swan And Dolphin Resort
01.2020 - 02.2021

Banquet Server and Bartender

The Ritz-carlton Orlando, Grande Lakes
01.2017 - Current

Server Trainer /Assistant Bartender

The Ritz-Carlton Grande Lakes
03.2016 - 01.2017

Cook I

The Ritz-Carlton Grande Lakes
01.2015 - 02.2016

Bartender And Mixology

Le Condon Bleu College of Culinary Arts

Bachelor of Science - Hospitality

UNCV University

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Milagros Mulhall