Milagros Perez
Homestead,FL
Summary
Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
Coral Reef Medical Group
Homestead, FL
06.2017 - Current
- Performed data entry related to referrals into electronic health record systems.
- Resolved conflicts between referring physicians and receiving providers.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Ensured compliance with HIPAA regulations when handling patient information.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Assisted in training new employees on the organization's policies for making referrals.
Front Desk Receptionist
Leon Medical Centers
Miami, FL
10.2006 - 09.2014
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
Education
Associate of Technology - Computer Technician .
Enidio Diaz
La Habana, Cuba07-2003
Protocol in Public Relatons . - Public Relations
Asociacion Caribena De Cuba .
La Habana, Cuba04-2003
Skills
- Multi-line phone proficiency
- Appointment Scheduling
- Insurance precertification processes
- Accurate Documentation
- Caseload Management
- Google Suite Proficiency
Timeline
Referral Coordinator
Coral Reef Medical Group
06.2017 - Current
Front Desk Receptionist
Leon Medical Centers
10.2006 - 09.2014
Associate of Technology - Computer Technician .
Enidio Diaz
Protocol in Public Relatons . - Public Relations
Asociacion Caribena De Cuba .
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