Milagros Pina Hernandez
Las Vegas,NV
Summary
Accomplished Virtual Patient Safety Assistant at HCA Far West Division, adept in utilizing critical thinking abilities and documentation accuracy to enhance patient safety and improve outcomes. Bilingual professional who has significantly contributed to team productivity and patient satisfaction through compassionate care and efficient multitasking. Achieved notable improvements in operational effectiveness and compliance with HIPAA guidelines. Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
6
6
years of professional experience
Work History
Virtual Patient Safety Assistant
Hca Far West Division
02.2024 - Current
- Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines, ensuring privacy protection at all times during their stays at our facilities.
- Utilized electronic health records software to track patient information, improving the accuracy of medical documentation within the facility.
- Maintained accurate records of patient care activities, ensuring complete documentation and compliance with facility policies.
- Collaborated with nursing staff to develop individualized care plans, resulting in improved patient outcomes.
Supervisor of Telesitters
UHS
08.2020 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
CNA
Valley Hospital
09.2018 - 07.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
No Degree - CNA
Desert Rose High School
Las Vegas, NV01.2017
GED -
CCSD
Las Vegas, NV02.2015
Skills
- Multitasking capacity
- Critical thinking abilities
- Documentation accuracy
- Compassionate patient care
- Bilingual
Timeline
Virtual Patient Safety Assistant
Hca Far West Division
02.2024 - Current
Supervisor of Telesitters
UHS
08.2020 - 02.2024
CNA
Valley Hospital
09.2018 - 07.2020
No Degree - CNA
Desert Rose High School
GED -
CCSD
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