Milagros Pulido
North Las Vegas,NV
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Organized and dedicated with 4 years of hands-on experience in administrative roles. I am also bilingual in English and in Spanish. Focused on providing professional service and support to every office visitor. Diligent with customer service, multitasking, and time management abilities. Positive nature with excellent people skills. Ambitious, career-focused job seeker, anxious to obtain a position to help launch my law school journey while achieving company goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Decastroverde Law Group
Las Vegas, NV
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Verified visitors' identification cards before allowing access to the building.
- Organized conference room reservations for meetings or events.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Receptionist
Abby Connect
Las Vegas, NV
07.2020 - 01.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments and meetings for management team.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Legal Assistant Intern
Law Offices of David E. Walters
Las Vegas, NV
02.2023 - 04.2023
- Proofread documents for accuracy prior to filing with the court or distribution to opposing counsels' offices.
- Performed administrative tasks such as photocopying, scanning, faxing, mailing packages.
- Entered data into case management system software programs to track progress of cases.
- Greeted visitors upon arrival at office reception area and directed them accordingly.
- Conducted research on legal issues using online databases and other sources.
- Answered phones to provide information to callers or route calls to appropriate parties.
- Assisted with document production for court filings, including redactions and formatting.
- Scheduled appointments with clients, witnesses, experts.
- Organized and maintained client files in both paper and electronic form.
- Responded to client calls and inquiries to deliver applicable information.
- Created organized filing system for legal documentation.
- Worked independently to meet deadlines and achieve objectives for special projects.
- Demonstrated working with people across different social identities and backgrounds.
- Answered management's questions and effectively presented information upon request.
- Drafted motions, briefs and other legal documents.
- Met with clients and attorneys to discuss case details and evidence.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Drafted witness declarations and pretrial statements.
Receptionist Manager
Abbyconnect
Las Vegas, NV
04.2022 - 02.2023
- Organized and scheduled meetings for staff members and external stakeholders.
- Compiled reports on reception activities such as call volumes and visitor traffic.
- Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Created weekly newsletters to inform staff of upcoming events or changes in policy.
- Provided administrative support to executive team members when necessary.
- Developed processes to improve efficiency in the reception area such as automated check-in procedures.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Collaborated with other departments regarding special projects or events that required reception assistance.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Legal Assistant Intern
Eric Palacios and Associates
Las Vegas, NV
01.2023 - 02.2023
- Scheduled and confirmed patient appointments and consultations.
- Received, sorted and organized incoming letters and packages.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Completed basic bookkeeping and document filing.
- Delivered real-time, accurate oral translations and interpretations for clients.
Education
Some College (No Degree) - Legal Studies
North West Career College
Las Vegas, NVSkills
- Office Management
- Administrative Support
- Strategic Planning
- Professional and Polished Presentation
- Innovation and Creativity
- Social Perceptiveness
Timeline
Receptionist
Decastroverde Law Group
01.2024 - Current
Legal Assistant Intern
Law Offices of David E. Walters
02.2023 - 04.2023
Legal Assistant Intern
Eric Palacios and Associates
01.2023 - 02.2023
Receptionist Manager
Abbyconnect
04.2022 - 02.2023
Receptionist
Abby Connect
07.2020 - 01.2024
Some College (No Degree) - Legal Studies
North West Career College
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