Milagros Ramos
Pennsauken,NJ
Summary
Dynamic and results-oriented professional with a proven track record at Cooper University Hospital, adept in maintaining cardiology equipment and enhancing diagnostic procedures. Skilled in adaptable problem-solving and fostering teamwork, excel in high-pressure environments, ensuring optimal outcomes and efficiency. Fluent in two languages, meticulous attention to detail and strong interpersonal skills to every role.
Overview
31
31
years of professional experience
Work History
Cardiovascular Technician
Cooper University Hospital
07.2007 - Current
- Inspect, maintain, and adjust cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Perform Electrocardiograms on adult and pediatric patients. Respond to all codes.
- Prepare all exams and assign them to the Physician that is scheduled to interpret results.
- Answer telephone and in person requests for information.
- Fax results to the Physician's office upon request.
- Trained 30 plus students/hires in all facets of the job.
Office Manager/Dispatcher
American Expediting
10.2001 - 06.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Solely responsible for multi-million dollar warehouse.
- Dispatched and coordinated pick-up and drop offs.
- Hired and trained all new employees in all facets of the job.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
Customer Service Manager
Dudley Kebow
04.1993 - 05.1999
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Arranged meetings and social functions between clients and sales personnel.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Made travel arrangements for managerial staff members.
- Handled account receivables/payables and collections.
- Handled all Human Resource issues when staff was unavailable, on leave or out of the office.
- Responsible for keeping 180 sales representatives with all current samples and sales materials.
Education
No Degree - Cardiovascular Technology
04.2006
High School Diploma -
06.1985
Skills
- Adaptable problem-solving/Results oriented
- Time Management Capabilities/Self-directed
- Strong interpersonal skills
- Bilingual
- Meticulous attention to detail/Resourceful
- Dedicated team player
Timeline
Cardiovascular Technician - Cooper University Hospital
07.2007 - Current
Office Manager/Dispatcher - American Expediting
10.2001 - 06.2003
Customer Service Manager - Dudley Kebow
04.1993 - 05.1999
Harrison Career Institute - Deptford - No Degree, Cardiovascular Technology
Kensington High School - High School Diploma,