Milagros Rivera
New Milford,CT
Summary
Customer Service professional with over 5 year's experience dedicated to providing exceptional client satisfaction well understanding the individual needs of every customer. Seeking a career with a company that will leverage proven problem solving, multi-tasking and computer skills to achieve customer resolutions and build long term customer relationships.
Overview
9
9
years of professional experience
Work History
Secretary
DP Remodeling And Restoration
Brookfield, CT
01.2016 - 09.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone system and greeted callers enthusiastically.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Recorded expenses and maintained accounting records.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Teacher's Assistant
Danbury Public Schools
Danbury, CT
09.2012 - 01.2016
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
- Worked with lead teacher to monitor class schedule and take attendance.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Supported student learning objectives through personalized and small group assistance.
- Reviewed lesson material with students individually or in small groups.
Education
Associate of Science - Cyber Security
Naugatuck Valley Community College
Danbury, CT06.2024
High School Diploma -
Danbury High School
Danbury, CT06.2012
Skills
- Microsoft Office Suite
- Confidentiality and Data Protection
- Relationship Building
- Customer Service
- Highly Efficient and Productive
- Complex Problem Solving
- Data Entry
- Bilingual in Spanish and English
- Critical Thinking
- Strong Organizational Skills
Timeline
Secretary
DP Remodeling And Restoration
01.2016 - 09.2021
Teacher's Assistant
Danbury Public Schools
09.2012 - 01.2016
Associate of Science - Cyber Security
Naugatuck Valley Community College
High School Diploma -
Danbury High School