Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milagros Rivera

Lake Worth,FL

Summary

Forward-thinking, hardworking and passionate professional bringing more than 8 years of experience working for fast-paced demanding physician practices. Exceptional success in driving enterprise improvements with strong organizational skills eager to secure remote or hybrid- remote position.

Overview

13
13
years of professional experience

Work History

Practice Manager

Pediatric Associates
04.2020 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.

Front Office Manager

Pediatric Associates
04.2019 - 04.2020
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Assistant Office Manager

Pediatric Associates
01.2018 - 03.2019
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
  • Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Medical Receptionist

Pediatric Associates
01.2016 - 01.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Receptionist

Advocare Pediatric Ophthalmology
01.2012 - 01.2013
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

Nursing Program

Palm Beach County College

Anticipated Completion - Public Relations / Marketing

Union County College
Cranford, NJ

Diploma - Communications

James Madison High School
Brooklyn, NY
06.2003

Skills

  • Practice Management
  • Staff Management
  • Workflow Management
  • Policy Implementation
  • Policy and procedure development
  • Employee performance
  • Strategic Planning
  • Staff Development
  • New Hire Training
  • Payroll Administration
  • Budget Oversight
  • Supplies Ordering
  • Workflow Planning
  • Human Resources
  • Regulatory Compliance
  • Marketing
  • Continuous Improvement
  • Performance Metrics
  • Process Improvement
  • Training and mentoring

Timeline

Practice Manager

Pediatric Associates
04.2020 - Current

Front Office Manager

Pediatric Associates
04.2019 - 04.2020

Assistant Office Manager

Pediatric Associates
01.2018 - 03.2019

Medical Receptionist

Pediatric Associates
01.2016 - 01.2018

Medical Receptionist

Advocare Pediatric Ophthalmology
01.2012 - 01.2013

Nursing Program

Palm Beach County College

Anticipated Completion - Public Relations / Marketing

Union County College

Diploma - Communications

James Madison High School

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Milagros Rivera