Milagros Riveros
Dover,NJ
Summary
Improvements. Iimprovements.I am a person who demonstrates adaptability and excellence in customer service, ensuring positive results and increased loyalty. Proactive with a clear understanding of optimizing services through updated and reorganized systems.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden Restaurant
Rockaway, NJ
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Line Worker
International Foodsource - Swift
Randolph, NJ
08.2023 - Current
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
Customer Services Associate
Burlington
Ledgewood, NJ
08.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Plaza Vea - Peru
Lima, Peru
08.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Translation And Interpreting
Universidad Cesar Vallejo
Lima, PeruSkills
- Team Collaboration
- Effective Time Management
- Detail Oriented
- Attention to Detail
- Reliable and Trustworthy
- Warm and Friendly
- Flexible and Adaptable
- Active Listening and Communication
- Customer-Oriented
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Complaint resolution
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Host
Olive Garden Restaurant
04.2024 - Current
Line Worker
International Foodsource - Swift
08.2023 - Current
Customer Services Associate
Burlington
08.2022 - 03.2023
Customer Service Representative
Plaza Vea - Peru
08.2022 - 03.2023
No Degree - Translation And Interpreting
Universidad Cesar Vallejo