Milagros Rodriguez
Tampa,FL
Summary
Dynamic Patient Resource Specialist with a proven track record at Tampa Family Health, adept at streamlining referral processes and enhancing patient communication. Skilled in conflict resolution and documentation, I effectively managed high-stress situations, ensuring patient needs were met with empathy and professionalism. Committed to improving healthcare access for diverse populations.
Overview
24
24
years of professional experience
Work History
Patient Resource Specialist (Financial Counselor
Tampa Family Health
05.2011 - 09.2025
- Implemented new tracking system to streamline patient referrals and improve follow-up processes.
- Identified useful resources and coordinated referrals.
- Costumer services
- Patient Resources.Financial assistance and education .
- Check-in and Check-out Patient, Close and open Encounters
- Help Patients , Ins enrollment and Ins Verification,Billing Claim.
- Enrollments Patients in States Ins and Local ,Hillsborough County Heath Programs.
- Front Desk work .
- Maintained accurate notes of patients .Schedule and Reschedules Appointment
- Collaborated with team members to streamline service processes and improve response times.
- Led initiatives to enhance communication channels, resulting in faster resolution times for costumer , patients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customized support strategies for high-priority Patients to ensure their specific needs were met.
- Help low income Patients.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Responded to patients requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize patients needs.
- Met patients call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing patients concerns, demonstrating empathy, and resolving problems swiftly.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
Case Management Assistant
Hillsborough County Health Department
03.2009 - 05.2011
- Coordinated patient care plans with multidisciplinary teams to enhance service delivery.
- Assisted in managing case documentation and progress notes, ensuring compliance with regulatory standards.
- Facilitated communication between clients and healthcare providers to address needs effectively.
- Streamlined referral processes to improve access to necessary resources for patients.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- Completed intakes and assessments on patients to determine needs and eligibility for services and public benefits.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Promoted patient independence through education on self-care techniques and available resources.
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
- Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.
- Provided support to social service clients in navigating available resources.
- Facilitated outreach activities to build community awareness.
- Monitored and evaluated impact of social services on community.
Social Services Worker
YMCA Immigrant & International Services
01.2002 - 11.2004
- Coordinated comprehensive support plans for clients to address individual needs and enhance well-being.
- Conducted in-depth assessments to identify client challenges and recommend appropriate resources.
- Facilitated workshops and group sessions to promote community engagement and resource awareness.
- Collaborated with interdisciplinary teams to ensure holistic care and service delivery for clients.
- Receive New Refugee , and Help with all need , and education Introduction in a New Country
- Advocated for client needs within the community, strengthening access to essential services and programs.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Provided social work services, individual, and family therapy and referrals.
Education
No Degree - Doctor
Cuban Medical School
Matanzas CubaBachelor of Science - Professional License And Teacher Certification
Medical Training School Pasadena Tx
Pasadena, TX06-1989
Skills
- Evaluation procedures
- Behavioral evaluations
- IEP compliance
- Personalized instruction
- Software knowledge
- Referral experience
- Documentation and recordkeeping
- Conflict resolution
- Teamwork
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Workplace safety
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Relationship building
- Microsoft office
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Complex Problem-solving
- Strategic planning
- Professional development
- Written communication
- Problem-solving aptitude
- Policy interpretation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Resource Specialist (Financial Counselor
Tampa Family Health
05.2011 - 09.2025
Case Management Assistant
Hillsborough County Health Department
03.2009 - 05.2011
Social Services Worker
YMCA Immigrant & International Services
01.2002 - 11.2004
No Degree - Doctor
Cuban Medical School
Bachelor of Science - Professional License And Teacher Certification
Medical Training School Pasadena Tx