MILAGROS RODRIGUEZ
Tampa
Summary
Detail-oriented Financial Counselor with strong expertise in customer relationship management and communication. Enhances customer satisfaction through personalized service and effective problem resolution. Skilled in determining health insurance benefits and coordinating workflows among patients and physicians.
Overview
13
13
years of professional experience
Work History
Financial Councelor
Tampa Family Health Centers
Tampa
05.2012 - 09.2025
- Executed daily tasks with accuracy and efficiency to support overall operations.
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation, leveraging interpersonal skills to build rapport.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Front Desk Receptionist
Holiday Inn Express Hotel
Tampa
06.2012 - 11.2015
- Managed check-in and check-out processes efficiently, minimizing wait times for guests.
- Handled guest inquiries and resolved issues promptly, ensuring high levels of satisfaction.
- Greeted guests warmly, creating a welcoming atmosphere that enhanced their experience.
Education
Associate of Applied Science - Medical Physics
Medical Institute
Houston, TX08-1999
Bachelor of Science -
College of Cuban
Cuba06-1994
Skills
- Financial planning
- Risk assessment
- Financial reporting
- Compliance knowledge
- Customer relationship managementhip management
- Customer service
- Customer engagement
- Quality assurance
- Organization
- Team management
- Effective communication
- Active listening
- Problem solving
- Problem resolution
- Time management
- Planning
- Team management
- Team collaboration
- Multitasking
- Conflict resolution
- Attention to detail
- Flexible and adaptable
- Adaptable learning
- Social perceptiveness
- FLUENT IN Spanish and English
- Multitasking
- Team management
- Customer relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
volunteer to planification event and parties .
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
06.2012 - 11.2015
Financial Councelor
Tampa Family Health Centers
05.2012 - 09.2025
Associate of Applied Science - Medical Physics
Medical Institute
Bachelor of Science -
College of Cuban