Milagros Sanchez
Philadelphia,PA
Summary
Adept at enhancing client support through comprehensive case management and meticulous documentation, as demonstrated at Resources for Human Development, RHD. Excelled in bilingual communication and organization skills, significantly improving client satisfaction and operational efficiency. Proven track record in leveraging customer service excellence to foster positive outcomes. Reliable Team collaborator with adaptable skills to meet changing needs.
Overview
4
4
years of professional experience
Work History
Resource Coordinator/Case Manager Coordinator
Resources for Human Development, RHD
06.2023 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed actively to team discussions and case conferences, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Sales Associate
Torrid LLC
06.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds by store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Bookseller
Barnes & Noble
08.2021 - 09.2021
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Maintained up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Receptionist
Joe's Marble & Granite
09.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Human Services
Chestnut Hill College
Philadelphia, PA05-2023
Skills
- Appointment scheduling
- Case management
- Case documentation
- Customer service
- Data entry
- Email and telephone etiquette
- Organization skills
- Records management
- Telephone skills
- Time management
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resource Coordinator/Case Manager Coordinator
Resources for Human Development, RHD
06.2023 - Current
Bookseller
Barnes & Noble
08.2021 - 09.2021
Sales Associate
Torrid LLC
06.2021 - 11.2022
Receptionist
Joe's Marble & Granite
09.2020 - 07.2021
Bachelor of Science - Human Services
Chestnut Hill College
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