Open To Work
Milagros Soto
Orange City,USA
Work Preference
Summary
Dynamic and resourceful professional with a proven track record in fast-paced office environments, eager to transition into a new field. Developed skills in team leadership and operational efficiency consistently ensures smooth and effective office functions. Committed to leveraging transferable skills to drive positive contributions in a new and dynamic role. Adaptability and a proactive approach to problem-solving enhance team performance and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Brown & Brown Insurance
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with the sales team to identify potential upsell opportunities and expand client base.
- Collaborated with multiple carriers, brokers and agencies to properly maintain revenue.
Verification Specialist
Paramount Medical Billing
- Maintained high levels of confidentiality, adhering to HIPAA security protocols and guidelines.
- Reduced errors and increased efficiency through thorough proofreading and editing of data.
- Verified benefits with clients and law firms while maintaining confidentiality.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Customer Service Manager
Nationwide Resorts
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School -
University High School
Skills
- Account Manager Customer Service
- Teamwork and Collaboration
- Client Relations
- Team Training
- Document verification
- HIPAA compliance
Accomplishments
- Achieved department wide certifications by introducing and supervising weekly classes for Property & Casualty specialties.
- Supervised pairs of onboarding technical assistants.
- Resolved program issues through private testing.
Certification
Property & Casualty - 220
LANGUAGES
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Account Manager
Brown & Brown Insurance
08.2022 - Current
Verification Specialist
Paramount Medical Billing
Customer Service Manager
Nationwide Resorts
High School -
University High School
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