MILAGROS TAVERAS
New Rochelle,NY
Summary
Self-motivated individual looking to use technical skills, customer service skills, pleasant outgoing personality to support co-workers, clients, and company to grow and expand within the work community.
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
13
13
years of professional experience
Work History
Intake Coordinator
Golden Care Therapy
06.2022 - Current
- Provide excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduce errors in patient data entry with thorough verification processes and attention to detail.
- Complete intake assessment forms and filed clients' charts.
- Collect, verify, record and process client demographics, insurance payments, and referral information.
- Answer phone calls and provided new clients with required paperwork to initiate service.
- Contribute to a positive work environment through effective teamwork and open communication among colleagues.
- Collaborate with healthcare professionals to ensure patients received appropriate services and resources.
- Enhance patient satisfaction with timely and accurate information during the intake process.
- Communicate with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Initial and Ongoing Service Coordinator
Our Children First
12.2020 - 06.2022
- Assist families in evaluation process to determine eligibility of services. Monitor services being provided to child and assure that services are taking place as mandated by the child’s Individualized Family Service Plan (IFSP). Secure and staff all services approved and listed on the IFSP. Document anything pertaining to child’s case and submit notes for review. Scan all Early Intervention consents and paperwork into E-File. Assist family transition into Committee on Preschool Special Education Services (CPSE) in a timely manner.
Initial and Ongoing Service Coordinator
The Children’s Circle
12.2019 - 12.2020
- Assist families in evaluation process in the Early Intervention program to determine eligibility of services. Monitor services being provided to child and assure that services are taking place as mandated by the child’s Individualized Family Service Plan (IFSP). Document anything pertaining to child’s case and submit notes for review. File all paperwork related to child’s case accordingly into physical file and scan into E-file. Assist family transition into Committee on Preschool Special Education Services (CPSE) in a timely manner.
Initial and Ongoing Service Coordinator
Marathon Infants and Toddlers
11.2017 - 12.2019
- Assist families to plan and obtain services appropriate to their needs. Coordinate and monitor services and child's development. Participate in the development, review and evaluation of the child's IFSP. Document, audits and maintain written records and reports regarding Service Coordination activity. Follow mandatory guidelines according to EI Regional Policies and Procedures. Assist families in transitioning to Committee on Preschool Special Education and out of the Early Intervention Program.
Receptionist/Office Assistant
Abraham Dental
10.2012 - 11.2017
- Responsible for scheduling appointments for patients, welcoming them, and orienting them to services, maintaining patient records, distributing proper referrals, reminding patients of upcoming appointments, billing and management of patients’ insurance and copays, claim status updates, preparing rooms for dental procedures, recall management, treatment plan coordination, packaging of dental instruments. Proficient in DentiMax software, and knowledgeable in HIPAA Privacy Law.
Education
B.A. - Sociology
College of Mount Saint Vincent
Riverdale, NY05.2014
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY06.2010
Skills
- Fluent in English and Spanish, ability to multitask, quick learner, organized, pleasant outgoing personality, patience under stress, customer service oriented, ability to communicate with students and parents in a positive manner
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Spreadsheet), Outlook, PC/Mac
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Team leadership
- Workflow optimization
- CRM software
- Handling complaints
- Scheduling and calendar management
- Staff training
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Golden Care Therapy
06.2022 - Current
Initial and Ongoing Service Coordinator
Our Children First
12.2020 - 06.2022
Initial and Ongoing Service Coordinator
The Children’s Circle
12.2019 - 12.2020
Initial and Ongoing Service Coordinator
Marathon Infants and Toddlers
11.2017 - 12.2019
Receptionist/Office Assistant
Abraham Dental
10.2012 - 11.2017
High School Diploma - undefined
New Rochelle High School
B.A. - Sociology
College of Mount Saint Vincent
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