Milagros Thomas
Waco
Summary
Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant/Certified Clinical Medical Assistant
Hillcrest Chiropractic Clinic
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Store Manager
Ace Cash Express
04.2016 - 06.2023
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Built customer relationships and provided superior customer service to boost sales.
- Answered incoming telephone calls to provide store, products, and services information.
- Upsold products and services to address customer needs and maximize sales.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Continuously met sales goals via strategic prospecting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Summary Skills Experience Created and completed loan submission packages.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Cashier/Gas Station Attendant/Pharmacy Clerk
HEB Grocery Store
05.2013 - 03.2016
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed gas and amenities payments. Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Maintained high standards of job safety, productivity and quality.
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Supervised front desk operations, cash handling, transactions and customer service tasks.
- Accepted and completed cash and card payments for fuel and merchandise.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected store products for damage and obtained item replacements for customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Education
Certified Clinical Medical Assistant (CCMA) - Medical Assisting
Southern Careers Institute
Waco, TX06.2023
High School Diploma -
Midway High School
Waco, TX06.2016
Skills
- Patient flow management
- Telephone Etiquette
- Medical Terminology
- Payment Collection
- Patient Care
- Patient Relations
- Effective Written and Verbal Communication
- Patient Education
- Appointment Scheduling
- Office Equipment Operation
- Detail-Oriented Approach
- Data Entry Efficiency
- First Aid and CPR Certification
- Customer Service Excellence
- Organizational Skills Development
- Problem Solving Aptitude
- Venipuncture
- Specimen Preparation
- Patient Confidentiality
- Infection Control
- HIPAA Compliance
- Medical Records Review
- Blood collection techniques
- Capillary puncture
- Vital Signs Measurement
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
- BLS Certification
Timeline
Chiropractic Assistant/Certified Clinical Medical Assistant
Hillcrest Chiropractic Clinic
07.2023 - Current
Store Manager
Ace Cash Express
04.2016 - 06.2023
Cashier/Gas Station Attendant/Pharmacy Clerk
HEB Grocery Store
05.2013 - 03.2016
Certified Clinical Medical Assistant (CCMA) - Medical Assisting
Southern Careers Institute
High School Diploma -
Midway High School
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