Milagros Torres
Stephens City,VA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
19
19
years of professional experience
Work History
Vendor Management Specialist
Harvey Nash at Samsung Electronics of America
12.2020 - 07.2024
- Overseeing deployment staffing needs of internal CATs (Customer Account Teams)
- Liaising with SEA vendors to fill requirements in a timely manner
- Processing and ensuring all required documentation is received for on-boarding
- Create and update project documents, schedule meetings, create agendas and minutes
- Collect weekly time reports via Fieldglass workforce management platform, compile into Master workbook, and work with CAT teams to validate time, including OT/Additional time approvals
- Prepare and send monthly Approved Time Reports to vendors for invoicing
- Validate vendor invoice against Approved Time Report and send to AP team for final review and processing, via Fieldglass workforce management platform
- Review Contractor Personnel expenses against agreements and travel policy
- Document, in Fieldglass, Contractor Personnel contact information (phone and vendor provided email)
- Create and update process and data flows and other project documentation regarding project phases, risks, issues, open questions, and assumptions
- Act as the point of contact and communicate project start/end dates, extensions, replacements to vendors
- Troubleshoot all vendor problems and present to management as required
- Ensure to track, report and provide feedback on vendor performance
- Liaise with clients to identify and define project requirements, scope and objectives
- Make certain that clients’ needs are met as the project evolves
- Help prepare project proposals, timeframes, schedule and budget, in coordination with Finance and other teams
- Monitor and track project’s progress and handle any issues that arise
- Act as the point of contact and communicate project status adequately to all participants
- Create and maintain comprehensive project documentation, plans and reports
- Use project management tools: Fieldglass to monitor working hours, budget, plans and money spend, in concert with CAT and other teams
- Update internal and customer databases and tools
- Schedule and track timelines for all awarded Services compared to forecasts, for the awarded services
- Report and coordinate escalations as necessary, both internally and externally
- Program coordination and governance-related activities including daily, weekly, monthly reporting (team consolidation)
- Ensuring that identified systems, tools, databases, and the data repository, including Fieldglass, are updated accurately and timely, in accordance with the Contract Documents
- Attend Daily/Weekly calls.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Services Procurement Specialist
Allegis Global Solutions at Fannie Mae
01.2012 - 05.2020
- Supported Fannie Mae Procurement with full life cycle hiring of Contingent Labor through both Staff Augmentation as well as Statement of Work (SOW) programs
- Managed SOWs within the VMS Tool Fieldglass to ensure compliance between the client and the vendors
- Transpose Statement of Work documents into Fieldglass for invoice and resource management
- Responsible for building relationships with Fannie Mae hiring managers and other key stakeholders, including corporate procurement
- Provided both routine and ad-hoc reports to track and audit spend, invoicing and access
- Onboarded/Offboarded over 2,000 resources which included ensuring access was provided and terminated in a timely fashion, ensured each of their work status and clearances were complete and compliant
- Works closely with Corporate Procurement to ensure accuracy within SOW documents and processes follow Fannie Mae policies and procedures
- Stay current on industry knowledge regarding procurement, sourcing and contingent workforce market data
- Identifies risk situations and audit issues daily by working with procurement and Fannie Mae business managers to coordinate strategic solutions
- Responsible for training and overseeing multiple suppliers that support Fannie Mae on a daily basis in Fieldglass to ensure accuracy and that audit ready information is entered and processed in a timely manner
- Participated in UAT shake outs for Fieldglass updates to ensure the VMS runs smoothly and to correct any issues prior to release
- Worked with Fannie Mae IT to resolve access or profile issues for contingent workforce.
Contractor Human Resources and Payroll Supervisor
TEKSystems
05.2005 - 01.2012
- Supervised and managed internal payroll and human resources for 60 employees
- Directly supervised HR and Payroll team
- Troubleshoot issues related to operational processes and contractors pay or benefits discrepancies
- Processed unemployment claims for internal employees and contractors using TALX
- Supported Director of Business Operations and Account Managers in the office
- Managed office spending and oversaw supply ordering to align with budget goals
- Audited payroll reports
- Conducted internal orientations for new employees
- Hired new internal employees into PeopleSoft 8.9 Human Resources and Oasis
- Managed any progressive disciplinary actions for internal employees and supported the Director of Business Operations in any recruiter or account manager disciplinary actions.
Contractor Human Resources and Payroll Associate
- Collected, verified, and processed payroll weekly for 300 government contractors
- Utilized PeopleSoft 8.9 for data processing of contract employee new hire information, including client invoicing data, payroll and tax data
- Ran reports in PeopleSoft OASIS and Human Resources including but not limited to managing external payroll, leave accrual, and commission
- Utilized PeopleSoft Financial Systems to manage client information, such as contacts, addresses, and invoicing
- Resolved contractor payroll and benefit inconsistencies using PeopleSoft 8.9 Oasis and Human Resources, track accrual and usage of vacation time for each pay period, verify that benefits paid by TEKsystems for the contractor are the correct amounts
- Supported IT consultants for agencies within the Department of Defense, Department of Homeland Security and other government departments such as Defense Threat Reduction Agency(DTRA), Veterans’ Affairs and TSA Information Technology Infrastructure Program(ITIP)
- Processed paperwork for contractors to ensure they were compliant within each agency specific requirements regarding backgrounds and paperwork
- Collected and audited government contractor expenses to ensure that the client was invoiced and the contractor is paid correctly
- Coordinated and budgeted travel (flights, car rental and hotel stays) for 10 government contractors a month
- Collected and input information for government contractors’ background checks using American Background Information Services, Sterling Infosystems, and A-Check.
Education
Associates in Liberal Arts -
Boricua College
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
05.2024
Analytics Certificate - HR People Analytics
University of Maryland Global Campus
05.2024
Skills
- Analytical Skills
- Problem-solving aptitude
- Professionalism
- Self Motivation
- Effective Communication
- Team Collaboration
- Reliability
- Issue Research
- Audit reporting
- Data Analysis
- Process Improvements
Vendormanagementtools
Fieldglass, IQ Navigator, Beeline, Deltek, Peoplesoft
Officeskills
Microsoft Office Suite and PC skills, PeopleSoft, Remedy, Internet Explorer, Windows XP, WPM: 70 -75
Languages
Spanish
Native or Bilingual
Timeline
Vendor Management Specialist
Harvey Nash at Samsung Electronics of America
12.2020 - 07.2024
Services Procurement Specialist
Allegis Global Solutions at Fannie Mae
01.2012 - 05.2020
Contractor Human Resources and Payroll Supervisor
TEKSystems
05.2005 - 01.2012
Contractor Human Resources and Payroll Associate
Associates in Liberal Arts -
Boricua College
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Analytics Certificate - HR People Analytics
University of Maryland Global Campus