Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milagros Vasquez

Bronx,NY

Summary

Committed offers [20] years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

16
16
years of professional experience

Work History

Assign Home Health Aide

  • Cases
  • Data entry of patient’s information and new cases via Arrow
  • Schedule RN Visits as necessary
  • Audit active/discharged patient’s files
  • Reconcile Aides Timesheets
  • Update RN/ Vendor of patient changes in condition of care
  • Managing a high volume of calls per day over 50 calls.
  • Document incidents/complaints.

Coordinator

Premier Home Health Care
Bronx, NY
01.2012 - Current
  • Implemented practices and policies to keep staff members on task and prioritize duties.
  • Prepared paperwork and assisted with clerical duties such as managed over 50 customer calls per day, data entry input and responding to emails.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Assisted with community resources for healthcare and mental health.

Scheduling/Scheduling/Intake Coordinator

PHC Services LTD
Bronx, NY
01.2010 - 01.2012
  • Administer and review orientation with home health aide to meet vendor guidelines
  • Assist branch Managers and compliance coordinator in monthly review and execution of compliance report, annual evaluation annual physical and in-service
  • Coordinate home health aide for private pay patients
  • Supported office staff and operational requirements with administrative tasks.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Managed over 50 customer calls per day.

Intake Coordinator

HHC Home Care Inc
Pelham, NY
01.2007 - 01.2009
  • Collect intake information from vendor on new patients
  • Service patients on issues concerning customers aides.
  • Communicate closely with vendors
  • Monitor aide schedule, on-call issues and address disciplinary actions if necessary.

Senior Coordinator

Barksdale Home Care Agency
Yonkers, NY
01.2005 - 01.2007
  • Established intake information on new cases and assigned aide to case
  • Notified RN/ Vendor of changes in patient’s condition of care & service hours
  • Performed service support to members/families by responding to participant questions and resolving minor problems

Education

Credits Only - Psychology

Lehman College of The City University of New York
The Bronx, NY
05.2000

Associate of Applied Science - Education

Bronx Community College of The City University of New York
The Bronx, NY
06.1995

Skills

  • Extensive expensive with workers compensation/ no fault/commercial claim experience
  • Billing and Collection experience
  • Microsoft Excel/ Microsoft Word
  • HCIS/McKesson (medical Programs)
  • Crescent System Experience
  • AOD Scheduling patient with corresponding aide
  • Patient and Compassionate
  • Verbal and Written Communication

Timeline

Coordinator

Premier Home Health Care
01.2012 - Current

Scheduling/Scheduling/Intake Coordinator

PHC Services LTD
01.2010 - 01.2012

Intake Coordinator

HHC Home Care Inc
01.2007 - 01.2009

Senior Coordinator

Barksdale Home Care Agency
01.2005 - 01.2007

Assign Home Health Aide

Credits Only - Psychology

Lehman College of The City University of New York

Associate of Applied Science - Education

Bronx Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Milagros Vasquez