Milah Scott
Indianapolis,Indiana
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Associate
Nordstrom Rack
12.2021 - Current
- Maintained a clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Associate
Burlington
06.2021 - 11.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Crew Member
Culvers
08.2019 - 04.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Science - Athletic Training
Texas Southern University
Houston, TX05.2026
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2022
Skills
- General Housekeeping
- Adaptable and Flexible
- Political Knowledge
- Exceeding Customer Expectations
- Credit Card Applications
- Cash Register Operations
- Hospitality and Accommodation
- Prioritizing Workflows
- Excellent Written and Verbal Communication
- Register Opening and Closing
- Engaging with Diverse Customers
- Rewards Programs
Timeline
Retail Associate
Nordstrom Rack
12.2021 - Current
Retail Sales Associate
Burlington
06.2021 - 11.2021
Crew Member
Culvers
08.2019 - 04.2021
Bachelor of Science - Athletic Training
Texas Southern University
High School Diploma -
Lawrence Central High School