Summary
Overview
Work History
Education
Skills
Timeline
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Milalai McClain

Myrtle Beach,SC

Summary

I'm a motivated Tier 3 Support Engagement Specialist with 2 years of experience in this field. Eager to bring valued attention to detail, resourceful and am positively driven in taking care of clients.

Overview

3
3
years of professional experience

Work History

Tier 3 Engagement Specialist

Startek
12.2022 - Current
  • Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Contributed to 1,440 government account activations, and 720 phone number ports and request.

Tier 1 Technical Support Specialist

Vox Mobile
01.2022 - 11.2022
  • Assisted 2,200 Cleveland Clinic Healthcare providers with general troubleshooting of work phones, emails, and password reset.
  • Used a combination of resources to quickly and efficiently service the needs of professional clients.

Education

Google Technical Support Fundamentals - Information Technology

Coursera Online
Mountain View, CA
05.2024

High School Diploma -

Prince George's Community College
Largo, MD
08.2017

Skills

  • Problem-Solving
  • Customer Service Focused
  • Multitask
  • Detail Oriented
  • English Verbal & Written Skills
  • Empathy

Timeline

Tier 3 Engagement Specialist

Startek
12.2022 - Current

Tier 1 Technical Support Specialist

Vox Mobile
01.2022 - 11.2022

Google Technical Support Fundamentals - Information Technology

Coursera Online

High School Diploma -

Prince George's Community College

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Milalai McClain