Milan Cook
Montgomery
Summary
Outgoing, detail-oriented team leader with expertise in Microsoft Excel and customer relationship management. With over 10 years of experience in sales and retail I have the proven ability to streamline new processes, train new team members, and resolve customer issues effectively. I have strong communication, multitasking, and learning skills, capable of working in busy environments under extreme pressure. Known to be a loyal and productive worker, capable of getting the job done and succeeding.
Overview
13
13
years of professional experience
Work History
Fabric Coordinator and Sales
Cushion Source
Montgomery
01.2022 - Current
- Input sales and product information on Excel and Adobe Dynamic.
- Organized meetings and prepared agendas to streamline decision-making processes.
- Developed training materials to onboard new team members effectively.
- Created reports summarizing project status and presented findings to management.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
Sales Associate
Kay Beauty Warehouse
Montgomery
05.2014 - 08.2020
- Interacted with customers, providing information and top-notch customer service.
- Helped maintain clean, orderly work environment.
- Shelved and stocked packaged and liquid products.
- Determined needs and advised customers on purchases.
- Assisted and supported coworkers in daily task.
- Maintained knowledge of current promotions and offers.
- Handled customer paperwork and tracked orders.
- Resolved customer issues effectively.
- Engaged customers and built connections to drive long-term sales.
Design Consultant
Lay Z Boy
Montgomery
01.2019 - 07.2019
- Planned product lines based on sales needs, emerging trends, and consumer preferences.
- Worked with technical designers and pre-production partners to complete designs as intended.
- Applied strong knowledge of fit, fabric, and construction details and dye techniques.
- Created detailed proposals highlighting designs for stakeholders and incorporated feedback to enhance plans.
- Reviewed designs thoroughly to maintain strict quality control standards.
- Collaborated with clients to understand design preferences and project requirements.
Customer Service Representative
Alorica
Montgomery
05.2018 - 01.2019
- Provided solutions, recommendations, and replacements, using an empathic approach and demeanor.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Responded to questions and followed up on customer interactions.
- Responded to customers complaints and documented consumer communications.
- Documented customer interactions in the CRM system thoroughly.
Assistant Manager
Candy Courtyard
Montgomery
05.2013 - 05.2014
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across the store.
- Attended store walkthroughs with management team and followed up on directives and recommendations.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Coached and managed performance for store associates and developed bench of talented workers.
Education
Some College (No Degree) - Psychology And Sociology
Auburn University of Montgomery
Montgomery, ALSkills
- Microsoft Excel
- Adobe Dynamic
- Inventory management
- Training development
- Project reporting
- Customer relationship management
- Problem solving
- Creative Thinking
Timeline
Fabric Coordinator and Sales
Cushion Source
01.2022 - Current
Design Consultant
Lay Z Boy
01.2019 - 07.2019
Customer Service Representative
Alorica
05.2018 - 01.2019
Sales Associate
Kay Beauty Warehouse
05.2014 - 08.2020
Assistant Manager
Candy Courtyard
05.2013 - 05.2014
Some College (No Degree) - Psychology And Sociology
Auburn University of Montgomery