Summary
Overview
Work History
Education
Skills
Timeline
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Milan Coronado

Dallas,TX

Summary

With a proven track record of excelling in high-pressure environments, I have effectively utilized my customer service expertise and proficiency in Aloha POS to significantly enhance guest satisfaction during my tenure at Twin Peaks. My skill in fostering team unity and maintaining a pristine bar has consistently led to revenue growth and the cultivation of a loyal clientele through exceptional service and effective suggestive selling techniques.

Overview

2
2
years of professional experience

Work History

Bartender

Twin Peaks
08.2023 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Front Desk Receptionist

Retro Fitness Gym
08.2022 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

Esthetics

Salon Boutique Academy
Addison, TX
08.2024

John Horn Highschool
Mesquite, TX
06.2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Cash register operation
  • Menu memorization
  • Professional appearance
  • Suggestive selling
  • New hire training
  • Sales expertise
  • Classic cocktails
  • Aloha POS
  • Able to stand 15 hours
  • Maintaining a clean bar
  • Fast learner
  • Honest and dependable
  • Calm and composed

Timeline

Bartender

Twin Peaks
08.2023 - 11.2024

Front Desk Receptionist

Retro Fitness Gym
08.2022 - 07.2023

Esthetics

Salon Boutique Academy

John Horn Highschool

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Milan Coronado