Milan Harris

Oversaw the integration of business rules into the client's API. Managed QA testing and the continued improvement of business workflows to maintain runtime thresholds. Supported senior management with rules engine enhancements and deployments. Conducted Provenir Suite training sessions. Enhanced the efficiency of operations via interfacing with fraud detection APIs. Coached and led new team members in development of new rules engine workflows. Assisted the QA team with Automated testing using JMeter.

Key Achievements:

• Revised workflows to improve throughput by 20% on API calls.
• Maintained databases supporting rules engine functionality, ensuring data integrity and availability for operations.
• Provided senior management with reporting using Snowflake dynamic tables to facilitate data-driven decision-making.

Integrated lab equipment and software applications for acquired laboratories. Established and executed improvement strategies for investigations and system alerts. Managed QA testing, system integrations, and developed validation protocols for lab information management systems (LIMS). Supported senior management on LIMS enhancements and customizations. Introduced quality control and evaluated processes for all deployments to production systems. Conducted LIMS workshops and training sessions. Led data migration efforts through compendium and structured data reviews. Enhanced operational efficiency through interfacing and data modeling techniques. Led, coached, and motivated a team of five professionals.

Key Achievements:

• Led DevOps for system enhancements and integrations across four laboratory sites.
• Coordinated integration of Lab Information Systems with company infrastructure for five active deployments.
• Enhanced 15% productivity in the lab by managing Kaizen events re process improvements.

Executed all components of software development life cycle, delivering Tier II and III support for MLS legacy applications. Conducted thorough systems support analyses during new laboratory acquisitions. Developed various reporting strategies and solutions throughout the company. Facilitated Master Data Services (MDS) and managed LIS data integration projects. Developed and maintained interfaces for diverse technologies and EMR systems, enhancing interoperability. Executed automated performance testing on multiple applications. Instigated digital pathology solutions through collaboration with multiple providers.

Key Achievements:

• Improved reimbursement significantly and minimized 25% wrongful claims by coding rules engine.
• Built and sustained work distribution management system which increased throughput by 30%.
• Formulated web reports and applications which allowed client services to sustain 24 hours resolution turnaround time.
• Interfaced with external medical billing systems and EMRs using Health Level Seven (HL7) standards and RESTful web services.
• Translated business requirements into IT functional requirement and technical solution architecture blueprint

Prepared web reports and maintained accurate student database. Administered special reports and queries by utilizing Crystal Reports and other ETL/data mining tools. Gathered and manipulated data through utilization of multiple tools including Excel, Access and SQL. Developed access databases, maintaining data integrity and security to support reliable information management. Provided programming support for administrative applications. Executed all phases of software development, ensuring thorough analysis, design, coding, testing, and implementation to meet user needs. Led thorough systems analyses to define software requirements. Maintained and updated technical documentation.

Key Achievements:

• Created a web application which allowed school administrators to track the performance of 600+ teachers in the school district.
• Programmatically ensured timely completion of teachers’ grading.
• Programmed the systematic comparison of teachers’ success across different fields of study.
• Formulated and delivered detailed crystal reports to senior management, providing insights for informed decision-making.
• Oversaw database operations to ensure data integrity and security (design, backup, security, views, stored procedures, etc.)
• Additional experience: Finance as a Banking Clerk II, Banking & Monetary Operations at the Eastern Caribbean Central Bank (ECCB)