Milan Krezovic
San Francisco,CA
Summary
Results-driven Salesperson and Customer Support professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Adept at building and maintaining strong client relationships through effective communication and problem-solving. Demonstrated ability to drive revenue growth and enhance customer satisfaction in fast-paced environments. Motivated team player with a passion for achieving excellence in sales and providing unparalleled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Salesperson
Wyndham Destinations
08.2023 - 02.2024
- Initiate contact with potential buyers and build rapport.
- Explain the advantages of vacation ownership and address potential buyer inquiries.
- Guide potential buyers through the sales process, from initial contact to closing the deal.
- Provide excellent customer service to buyers throughout the sales process.
- Post sales customer support.
- Generated high-quality leads by networking with potential clients and leveraging online tools such as social media and email campaigns.
Cosmetics Sales Representative
NV Bay Group LLC
06.2022 - 11.2023
- Direct interaction with customers.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Business Development Manager
LionEight LLC
10.2022 - 03.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Client customer support.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed over 80 calls per day.
- Monthly sales increases.
Front Desk Manager
Panorama Aqualux
01.2022 - 06.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Pharmacy Store Manager
Apoteka Herba
06.2020 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pharmaceuticals Sales Representative
Farmalogist DOO
12.2021 - 05.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Front Desk Receptionist
Panorama Aqualux
09.2018 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Pharmacy Intern
Apoteka Herba
06.2018 - 03.2019
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
- Assisted pharmacist in final review of filled prescriptions.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
Server
Panorama Aqualux
10.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
Server
Giardino Club
11.2017 - 05.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Pharmacy
University of Novi Sad
Novi Sad, Serbia06.2022
Pharmacy
University of Naples Federico II
Naples, Italy08.2021
GED -
Gymnasium Svetozar Markovic
Novi Sad, Serbia06.2018
Skills
- Customer support
- Sales Strategy Development
- Adaptability and flexibility
- Multitasking capabilities
- Active listening
- Time management abilities
- Organizational skills
- Real estate marketing
- Staff Training
- Inside and Outside Sales
- Prospecting Skills
- Product and Service Knowledge
- B2B Sales
- Market Research
- Problem-Solving Strengths
- Maintaining Customer Database
- Onsite Product Demonstrations
- CRM
- Post-Sales Support
- Business Planning
- Product Management and Pricing
- Expense Reporting
- Staff Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Exceeded monthly quota 4 times.
- Implemented a customer retention strategy that resulted in a 15% reduction in customer churn, enhancing long-term client relationships.
- Led initiatives to improve customer satisfaction, resulting in a 20% increase in positive customer feedback and testimonials.
- Implemented a new ticketing system that reduced the average resolution time for customer inquiries by 30%, leading to improved customer satisfaction
Certification
- In a process of obtaining Real Estate License
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Italian
Professional Working
German
Elementary
Timeline
Real Estate Salesperson
Wyndham Destinations
08.2023 - 02.2024
Business Development Manager
LionEight LLC
10.2022 - 03.2023
Cosmetics Sales Representative
NV Bay Group LLC
06.2022 - 11.2023
Front Desk Manager
Panorama Aqualux
01.2022 - 06.2022
Pharmaceuticals Sales Representative
Farmalogist DOO
12.2021 - 05.2022
Pharmacy Store Manager
Apoteka Herba
06.2020 - 06.2022
Server
Panorama Aqualux
10.2018 - 01.2019
Front Desk Receptionist
Panorama Aqualux
09.2018 - 09.2020
Pharmacy Intern
Apoteka Herba
06.2018 - 03.2019
Server
Giardino Club
11.2017 - 05.2018
Pharmacy
University of Novi Sad
Pharmacy
University of Naples Federico II
GED -
Gymnasium Svetozar Markovic
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