Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milan Maric

Chicago,IL

Summary

Resourceful Truck Dispatcher known for high productivity and efficient task completion. Specialize in route planning, logistics coordination, and effective communication with drivers to ensure timely deliveries. Possess strong skills in problem-solving, multitasking, and decision-making, which contribute to smooth operations. Excel in fast-paced environments through adaptive planning and clear communication.

Overview

6
6
years of professional experience

Work History

Operations Manager

CHI Logistics
Chicago, IL
10.2018 - 08.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Formed and sustained strategic relationships with clients.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Resolved any issues or problems that arose during transport operations.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Developed strategies for increasing efficiency within the transportation department.
  • Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
  • Evaluated route plans to identify potential improvements in fuel consumption costs.
  • Communicated with vendors regarding shipment status updates.
  • Maintained records of driver hours worked, rates paid and miles driven per trip.
  • Adhered to safety regulations while monitoring vehicle performance throughout trips.
  • Responded to customer messages in regards to delivery issues.
  • Communicated with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.

Education

Bachelor of Science - Business Administration And Management

University of Belgrade
Belgrade, Serbia
10-2004

Skills

  • Business Planning
  • Customer Service
  • Organizational Management
  • Workflow Optimization

Timeline

Operations Manager

CHI Logistics
10.2018 - 08.2024

Bachelor of Science - Business Administration And Management

University of Belgrade

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Milan Maric