Summary

Overview

Work History

Education

Skills

Timeline

Milan Matthews

South Jordan,UT

Summary

Motivated, teamwork-oriented, and responsible. Experienced with four plus years in customer service. Positive and optimistic attitude with the ability to bring new ideas in collaborations.

Overview

years of professional experience

Work History

Leasing Agent

Essex Property Trust Inc

Irvine

12.2023 - 03.2024

Greeted prospective tenants, answered questions, and provided tours of the property.
Managed multiple projects simultaneously while meeting deadlines.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Encouraged prospective tenants to fill out applications after property tours.

Leasing Consultant/ Administrative Assistant

Utopia Management

Irvine, CA

11.2022 - 11.2023

Answer inquiries, questions regarding the properties, and schedule showings.
Screen applicants and assist in the process of qualifying them.
Monitor upcoming move ins and collect all necessary documents.
Fill out move in inspections with careful detail to imperfections and areas in need of repair.
Create a delinquency list and contact the tenants concerning their delinquent rent payments.
Generate and post forms such as three day notices, deferred maintenance letters, and adverse action letters using Appfolio.
Promoted from showing specialist to administrative assistant in April 2023, transitioned into tenant focused tasks.
Conducted tours of available apartments, highlighting features and amenities.
Prepared lease agreements, collected security deposits and rent payments from tenants.
Responded to tenant requests for maintenance services in a timely manner.
Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Developed marketing strategies aimed at increasing leasing activity within the community.

Hostess and Takeout Service

Pazzo

San Carlos, CA

10.2019 - 08.2022

Worked as a hostess and transitioned into doing take-out orders due to Corona Virus.
Offered friendly greetings and assistance to incoming customers.
Answered phones and assisted customers by answering questions, taking their orders, and making reservations.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Listened to customer needs to identify and recommend best products and services.
Communicated with my team members regarding the status of each customer in an effort to work together effectively and mindfully.

Retail Sales

Chantal Guillon

Palo Alto, CA

08.2019 - 10.2019

Packaged special orders in a careful and thoughtful approach.
Recommended and sold products to customers based on their special occasion, dietary restrictions, and desires.
Maintained a tidy and friendly atmosphere for customers to enjoy.