Milan Jordan

Product Manager, Cloud Architecture (Walgreens - Pharmacy Retail):
Delivering cloud-based solutions for Walgreens’ Automated Fulfillment division, focused on improving prescription order routing, visibility, compliance, and scalability. Partnering with engineering and operations teams to modernize fulfillment infrastructure.
Key Skills: Cloud Architecture (Azure), Healthcare Compliance, Order Routing Systems, Scalable Infrastructure, Fulfillment Automation

• Established KPIs to measure product performance and guide future development efforts.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Coordinated design meetings and decisions with internal departments and teams.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

• A results-driven Product Manager with extensive experience in managing cross-functional teams and stakeholders to deliver high-value products. Adept at crafting product vision and strategy, translating business needs into innovative customer solutions, and utilizing key metrics to inform prioritization. Committed to fostering a customer-centric culture, promoting accessible designs, and driving positive business outcomes.
• Vision & Strategy Development: Crafts clear and impactful product visions that align with organizational goals.
• Business Value Delivery: Translates business needs into customer-focused features and ensures alignment with strategic objectives.
• Customer Centricity: Maintains a strong focus on customer needs and builds trust through empathy and engagement.
• Innovation & Iteration: Employs a test/learn/iterate approach to drive purposeful innovation and continuous improvement.
• Analytical Expertise: Proficient in analyzing product performance using qualitative and quantitative tools to inform decisions and strategies.
• Leadership & Team Building: Fosters an inclusive team culture, promotes open dialogue, and encourages diverse perspectives to enhance collaboration.
• Stakeholder Management: Effectively communicates and coordinates with Engineering, UX, and other stakeholders to align on product goals and progress.

• Skilled EDI Manager and Business Analyst with extensive experience in implementing and managing electronic data interchange systems while driving business process improvements. Adept at analyzing requirements, optimizing workflows, and fostering stakeholder collaboration to enhance data accuracy and operational efficiency. Possesses strong technical, analytical, and communication skills to bridge the gap between technical teams and business objectives.
• EDI Expertise: Proficient in ANSI X12 and EDIFACT standards with experience in EDI mapping and translation tools.
• Business Analysis & Requirements Gathering: Skilled in eliciting requirements, documenting processes, and creating functional specifications to drive business solutions.
• Project Management: Proven ability to lead EDI implementation projects using Agile methodologies, ensuring successful delivery.
• Analytical Problem-Solving: Strong analytical skills to identify issues, manage risks, and recommend effective solutions for business and technology challenges.
• Communication & Collaboration: Effective at liaising with stakeholders across departments, translating technical concepts for non-technical audiences.

• Seasoned Senior Consultant with expertise in EDI onboarding and customer strategies at SPS. Demonstrated ability to drive efficiency in cross-departmental implementations and enhance communication with retail partners. Known for rapid progression within the role, showcasing strong leadership and project management skills while delivering high-quality results.
• EDI Onboarding & Customer Strategy: Expert in guiding customers through EDI onboarding projects and developing effective strategies to optimize their processes.
• Cross-Departmental Collaboration: Proven ability to align with retail partners and internal account teams to enhance communication and ensure cohesive project timelines.
• Leadership & Mentorship: Led complex programs and informally guided testing product teams, demonstrating strong leadership in managing project functions.
• Technical Proficiency & Troubleshooting: Versatile in technical troubleshooting related to data flow and mapping requirements, with in-depth knowledge of internal SPS products.
• Problem Solving & Process Improvement: Thrives on identifying and implementing scalable solutions to improve existing systems for better customer and end-user experiences.

• Results-oriented Coordinator with experience in implementing Document Control Systems (DCS) and collaborating with Continuous Improvement teams to enhance operational efficiencies. Skilled in producing user-friendly documentation and training materials to support both current employees and new hires. Proven track record of leveraging Lean methodologies to streamline processes and improve production output, while significantly reducing waste and onboarding time. Committed to fostering a culture of continuous improvement and operational excellence within manufacturing environments.
• Document Control System Implementation: Led the development and oversight of a fully functional DCS, ensuring alignment with best practices and operational needs.
• Training & Development: Authored and edited training materials and Standard Operating Procedures (SOPs) for 90% of the manufacturing value streams, facilitating effective onboarding and ongoing training.
• Continuous Improvement Leadership: Collaborated with leadership and teams to apply CI/Lean practices, driving initiatives that led to measurable improvements in processes and outputs.
• Cross-Functional Collaboration: Worked with subject matter experts across various roles to gather insights and create effective operational instructions.
• Cost Reduction & Efficiency Enhancement: Managed strategies aimed at eliminating product variances and reducing costs, leading to improved manufacturing margins and overall process efficiency.

• Skilled Microbiology Lab Technician with experience in microbiology lab operations and quality assurance protocols. Proficient in media preparation, testing of raw and finished products, and environmental monitoring. Adept at utilizing advanced laboratory equipment, including VIDAS for LMO, LIS, and SLM. Demonstrated expertise in maintaining lab certifications through AOAC procedures and ensuring testing accuracy via SAP cross-referencing. Strong foundation in STEM disciplines, pathology, and foodborne pathogens, ensuring a high level of competency and reliability in laboratory settings.
• Quality Control & Assurance: Recorded control values from technical instruments to ensure the reliability and validity of test results.
• Sample Processing & Analysis: Prepared, processed, and analyzed lab samples with precision and accuracy.
• Equipment Maintenance: Maintained clean and fully operational laboratory equipment, ensuring optimal performance.
• Inventory Management: Managed departmental inventory and supply ordering to maintain adequate stock levels.
• Lab Hygiene & Sterilization: Cleaned and sterilized lab areas, tools and equipment to uphold stringent hygiene standards.