Milan Patel
Lawrenceville,Ga
Summary
CUSTOMER SERVICE SPECIALIST Helping customers with returns, purchasing store protection plans, and service packages Customer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
MANAGER AND CUSTOMER SERVICE SPECIALIST
Comfort Inn & Suites
02.2016 - Current
- Assist customers with refunds, protection plans and service plans; schedule reservation services via the company’s online interface, answer phone inquiries, help with dispute resolution, hiring and firing, and payroll
- Notable accomplishments:
- Helped rewrite the company’s customer service manual, which is now used companywide
- Helped train 25 new employees, services, and register operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
TECHNICAL SUPPORT / CUSTOMER SERVICE ASSISTANT
Injured Gadgets / Technical
06.2014 - 02.2016
- Performed filing and data-management tasks; drafted and edited short office memos
- Fix or replace Hardware for android and IOS device
- Help solve a Technical Poblem for customers
- Assisted with all office administrative duties; typed up month City Council agenda.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
BUISNESS MANAGEMENT -
KENNESAW STATE UNIVERSITY
SPRINGBOARD BOOT CAMP Certificate of software engineering ( program finishes in august 2022) - undefined
Highschool Diploma and GED - undefined
CLARKSTON HIGH SCHOOL
2014
Skills
- Include:
- Assisting with New-Employee Training
- Rewriting Customer-Service Manual
- Assisting with Conflict Resolution
- IOS, Smartphone, Tablet, PC or Mac experience
- Team Building & Leadership
- Communication and style to differing audiences
- Assisting High-End Clientele
- SKILLS
- Computer proficiency, Leadership experience, Data Entry, Communication skills, Organizational know-how, People skills, Collaboration talent, Problem-solving abilities, Robotics, Software proficiency, Customer Service, Management
- Continued…
- Customer Service and Assistance
- Project Management
- Process Optimization
Timeline
MANAGER AND CUSTOMER SERVICE SPECIALIST
Comfort Inn & Suites
02.2016 - Current
TECHNICAL SUPPORT / CUSTOMER SERVICE ASSISTANT
Injured Gadgets / Technical
06.2014 - 02.2016
BUISNESS MANAGEMENT -
KENNESAW STATE UNIVERSITY
SPRINGBOARD BOOT CAMP Certificate of software engineering ( program finishes in august 2022) - undefined
Highschool Diploma and GED - undefined
CLARKSTON HIGH SCHOOL