Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

MILAN PORTER

Lanham,MD

Summary

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

TEXAS ROADHOUSE
Bowie, MD
02.2018 - 03.2021
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Manager on Duty

VOCELLI PIZZA
Lanham, MD
08.2017 - 07.2021
  • Maintained records through timely updates to employee and other files
  • Utilized company reports to analyze sales, gross profit and inventory activity
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Trained employees in essential job functions.
  • Set goals for department and supported employees in meeting expectations.

Assistant Teacher

Equity Now
Lanham, MD
08.2021 - Current
  • Honest and Ethical
  • Multitasking and Time Management
  • Judgment and Decision Making, Communicated regularly with parents, teachers and administrators regarding student progress and needs
  • Verbal and Written Communication
  • Observed student performance and analyzed individual records to assess progress
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.

Customer Service Agent

Papa John's Pizza
Bowie, MD
02.2018 - 03.2019
  • Greeted customers, answered questions and recommended specials to increase profits
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on company systems, form completion and access to services.

Education

HighSchool Diploma -

Duval High School
Lanham, MD
07.2019

Skills

  • Special needs students
  • Mediation and advocacy talent
  • Leadership skills
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Operational Efficiency and Safety
  • Communication skills
  • Customer Service Skills

Certification

  • Certified Nursing Assistant , NurseOneInc - September 3, 2019 - October 25,2019

Community Service

  • Volunteered - Homeless Shelters:
    ● Martha’s Table in SE Washington, D.C. - (2017)
    ● So Others Might Eat in NW Washington, D.C. - (2017)
    ● Central Union Missions, in NW Washington, D.C. - (2017-2018)
    Provided meals for breakfast and lunch & served the homeless by pouring their hot drinks in their cups and prepared the table settings as well as cleaned the eating areas

Timeline

Assistant Teacher

Equity Now
08.2021 - Current

Server

TEXAS ROADHOUSE
02.2018 - 03.2021

Customer Service Agent

Papa John's Pizza
02.2018 - 03.2019

Manager on Duty

VOCELLI PIZZA
08.2017 - 07.2021

HighSchool Diploma -

Duval High School

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