Milan Saltchev
San Antonio,TX
Summary
Accomplished business leader with a proven track record at Luciano Restaurants Management and Europa Restaurant & Bar , excelling in customer relations and financial management. Spearheaded franchise development, achieving significant brand expansion and operational excellence. Recognized for fostering strong client relationships and driving business growth through strategic planning and a focus on quality service.
Overview
26
26
years of professional experience
Work History
Owner
Europa Restaurant & Bar
07.2019 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Best New Restaurant Peoples Choice Sa Current
- YELP 4.4* - Google 4.6* - FB 4.9* - Rewards Network 5*
President Franchise Development
Luciano Restaurants Management
06.2011 - 05.2019
- Developed and updated Franchise Agreement Documents for Luciano Restaurants System
- Expanded Franchise Network thru sale of single and multi unit franchise agreements
- Provided professional guidance, counseling, training and direction to Franchise owners.
- Assisted each Franchise principal with development, budgeting, construction, and training for new upcoming units
- Maintained Brand consistency by retaining control over promotional materials, logos, images, vendors and menus
- Developed unique proprietary food items for brand while efficiently organizing supply chain from manufacturing facilities franchise store units
Director of Operations
Luciano Restaurants Managment
12.2001 - 06.2011
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Established strong partnerships with vendors, suppliers, and restaurants management to improve collaboration and ensure alignment with business requirements.
- Assisted in development, opening and managing new corporate stores
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
General Manager
Luciano Restaurant & Pizzeria
06.1998 - 12.2001
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
Skills
- Customer Relations
- Food Service Background
- Financial Management
- Business Development
Timeline
Owner
Europa Restaurant & Bar
07.2019 - 09.2024
President Franchise Development
Luciano Restaurants Management
06.2011 - 05.2019
Director of Operations
Luciano Restaurants Managment
12.2001 - 06.2011
General Manager
Luciano Restaurant & Pizzeria
06.1998 - 12.2001
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