Milan Shelden
Delray Beach,Florida
Work Preference
Summary
Technical project manager with demonstrated success leading critical IT infrastructure programs, including cloud migrations and disaster recovery initiatives. Managed cross-functional teams to deliver milestones, align execution with business objectives, and improve operational efficiency. Reduced delivery and operational risk through structured planning, governance, and issue resolution.
Overview
10
10
Certification
40
40
years of professional experience
Work History
Infrastructure / Datacenter Project Manager
Independent Contractor
Plano, Texas
03.2020 - Current
- Directed project teams through all phases of the project life cycle for high-visibility projects impacting relevant businesses.
- Managed program and project-related risks to align with Project Management Policy and safeguard project objectives.
- Assisted in executing at-risk IT technical projects to ensure timely delivery and mitigate potential issues.
Sr. Technical Project Manager
Bank of America
Plano, Texas
10.2018 - 03.2020
- Facilitated collaboration among cross-functional teams on large technology projects to ensure alignment and efficiency.
- Coordinated stakeholder updates to keep project plans aligned and communication clear.
- Coordinated resource planning to ensure projects adhered to budget and timeline constraints.
- Managed change management tasks to enable smooth phase transitions throughout the project lifecycle.
Technical Project Manager
Wells Fargo
Chandler, Arizona
10.2017 - 10.2018
- Directed project Code Name Sparkle, ensuring alignment with stakeholder objectives.
- Built relationships with business units to create comprehensive project plan.
- Served as a liaison with IT and outside departments and vendors to support the system.
- Work cooperatively with IT departments to ensure the project sponsor's needs have been met and to facilitate project implementation and completion
- Led the project to decommission middleware systems.
- Coordinated efforts to decommission outdated infrastructure.
- Develop and write detailed user requirements, documentation and workflow.
- Negotiate plans, time frames, and risks while ensuring the project sponsor understands the results of the project
- Define line of business and technical requirements
Project Manager
NXP Semiconductors
Chandler, Arizona
04.2017 - 10.2017
- Project: Austin, Texas Datacenter Migration to Phoenix, Arizona AWS / Cloud Datacenter.
- Coordinated infrastructure build-out activities to align with project requirements.
- Facilitated creation of infrastructure designs that enhanced project workflow.
- Analyzed and prepared reports, timelines, and graphics on project performance to communicate status to stakeholders.
- Provided support for application configuration and testing processes.
Technical Project Manager
Wells Fargo
Chandler, Arizona
06.2015 - 03.2017
- Coordinated migration of legacy FWAM 1.0/TZ extranet connections to FWAM 2.0 MPLS, ensuring minimal downtime.
- Implemented perimeter migration consolidation, enhancing project efficiency and streamlining operations.
- Coordinated activities and functions of development projects with departments, outside agencies, contractors, and vendors.
- Facilitated decommissioning of old infrastructure, ensuring smooth transition to updated systems.
- Conduct research and analyze business needs, and the effects and results of the project. Develop and write detailed user requirements, documentation and workflow. Negotiate plans, time frames, and risks while ensuring the project sponsor understands the results of the project
Infrastructure Project Manager
American Express
Phoenix, Arizona
03.2015 - 06.2015
- Migrated 300,000 active users, security profiles, applications, and databases to Enterprise Active Directory.
- Supported implementation and go-live processes for successful project delivery.
- Clarified requirements to ensure alignment with business and technical goals.
- Project: Migrating LDAP users to Active Directory.
Technical Project Manager
State of Arizona
Phoenix, Arizona
10.2014 - 03.2015
- Project Management of Buildout and Migration of Datacenter to AWS/Cloud Infrastructure.
- Oversaw technology infrastructure projects from initiation to completion
- Coordinated infrastructure build-out activities to enhance system capabilities
- Facilitate development of infrastructure designs/solutions
- Analyzed project performance and prepared reports, timelines, and graphics to effectively communicate project status to stakeholders.
- Classified and prioritized five critical areas for repair and upgrades to address data center outages.
- Interact with governmental/regulatory agencies to obtain necessary approvals to ensure regulatory compliance.
- Project: Root Cause Analysis of Datacenter outages.
Technical Project Manager / Fulfillment Manager
Wells Fargo
Chandler, Arizona
03.2013 - 10.2014
- Led initiative to revamp systems integration processes and procedures during technology refresh and organic growth, supporting data center migration of systems and applications.
- Ensured successful completion of technology infrastructure projects to support organizational goals.
- Delivered consistent status reports, project updates, and cost analyses while managing significant issues and communicating with business lines and technology management.
- Clarified business and technical requirements to ensure project alignment with objectives.
- Facilitated application configuration and testing to confirm system performance and alignment with project objectives.
- Contributed to the successful implementation and go-live of applications.
- Developed specific expertise in internal cloud Database Area Networking technology specific to the Bank.
- Project: Consistent delivery of enhanced capabilities.
HA/DR Technical Specialist
American Express
Phoenix, Arizona
11.2012 - 03.2013
- Project: Datacenter Retrofit and High Availability Disaster Recovery.
- HADR project is to build a new Highly Available Data Center in North Carolina while retrofitting the Data Center in Phoenix to become the new Disaster Recovery location.
- Defined business and technical requirements to align project goals with organizational needs
- Facilitated application setup and testing processes to ensure readiness for deployment
- Supported implementation and go-live activities to achieve project milestones
Infrastructure Engineer III
AAA
Glendale, Arizona
08.2012 - 11.2012
- Managed data center transition, enhancing operational efficiency.
- Reverse engineered existing applications, B2B dependencies and peripheral systems for 60 applications located in the East Coast Data Center for migration to the Phoenix Data Center.
- Created infrastructure diagrams illustrating relationships between infrastructure components and applications.
- Converted brainstorming diagrams from whiteboards and documents by application SMEs to Microsoft Visio, adhering to AAA diagram standards.
- Support the Lead Systems Integrator/Solutions Architect by participating in interview sessions with business owners and SMEs to begin the reverse engineering process.
Technical Project Manager
Wells Fargo
Chandler, Arizona
02.2011 - 08.2012
- Manage 30+ simultaneous project implementations concurrently with consistent utilization over 240%.
- Provide consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management, and communication with business lines and technology management levels.
- Led project lifecycle from initiation to closure, ensuring alignment with business objectives.
- Revamped systems integration processes and procedures during Data Center migration, enhancing operational efficiency.
- Contributed as a developer, beta tester, and trainer for a new E2E project management system, facilitating Agile adoption across Wells Fargo.
- Developed specific expertise in internal cloud Database Area Networking technology specific to the Bank.
Project Lead, Infrastructure Architect
American Express
Miramar, Florida
07.2009 - 02.2011
- Project: Application Development and Production Support for Global New Accounts (GNA)
- Provide Data Center, Server and Application infrastructure design.
- Developed business continuity and disaster recovery procedures for applications and supporting resources in the data center, ensuring operational resilience.
- Guided and led software development life cycle (SDLC) process, ensuring adherence to Amex guidelines and improving project outcomes.
- Design, write and implement solutions mitigating future failures. Assisted Global Network Services (GNS)
- Investigated application outages through root cause analysis to enhance system reliability.
- Network Infrastructure (NI) and application developers provide a more stable Data Center environment.
- Developed professional relationships with IBM and HP service teams whose responsibilities were to support Server and Network services.
- Directed IBM and HP resources in implementing changes to the data center, correcting design flaws in clustered servers, load balancers, database, virtual server configurations, and assisted NI in identifying GWAN and MPLS hardware circuit and design issues.
Disaster Recovery Specialist
Bank of America
Simi Valley, California
10.2008 - 07.2009
- Directed 26 technical recovery personnel, developing and implementing the Living Disaster Recovery System (LDRPS) to strengthen enterprise disaster recovery capabilities.
- Reviewed current recovery strategies, identified inherent risks and provided gap analysis.
- Responsible for working with internal Business Continuity Consultants to develop remediation plans while transitioning and integrating Business Continuity and Technology plans for newly mapped Lines of Business.
- Facilitated project activities and collaborated with teams to support technical operations and enhance disaster recovery initiatives.
- Contributed to migration efforts of data centers formerly of Countrywide Financial and Merrill Lynch, ensuring seamless transition and integration.
- Successful with the re-design of the architecture for many of these applications based on new and emerging developments with other teams, departments and datacenter designs.
Enterprise Infrastructure Architect I/T Specialist
Toyota Financial Services
Torrance, California
06.2007 - 10.2008
- Directed server consolidation efforts, saving Toyota Financial over $16 million annually through optimized resource allocation.
- Led Phase II data center migration project to enhance operational efficiency.
- Reverse engineer existing applications, B2B dependencies and peripheral systems for 288 applications located in the Toyota Motor Data Center for migration to the two new High Availability Data Centers.
- Redesigned and tested architecture for applications based on new and emerging developments to ensure compatibility and performance.
- Develop the standards and methodology for Business Continuity and Failover testing for QA and team members.
- Export brainstorming diagrams from white boards, or documents provided by application SME's to Microsoft Visio in accordance with Toyota established diagram standards. Develop infrastructure diagrams to show relationships between infrastructure components and applications.
- Produced infrastructure diagrams outlining the proposed future state for infrastructure design review sessions to facilitate stakeholder discussions.
Network Engineer/Project Manager
Sarnet Data Design
Agoura Hills, California
12.2006 - 06.2007
- Cultivated client relationships that contributed to successful project execution.
- Provided support for clients in network architecture, disaster recovery, data center design, and server migration; assisted in vendor negotiations, product evaluations, and problem resolution.
- Define business and technical requirements
- Facilitated infrastructure build-out to meet project specifications and timelines.
IT Business Continuity Specialist
Countrywide Home Loans
Agoura Hills, California
10.2004 - 12.2006
- Creation and maintenance of the application technologies application recovery plans for 30 plus application teams to satisfy the annual FFIEC testing requirements.
- Managed FFIEC Compliance project to ensure adherence to regulatory standards.
- Guided recovery teams and project managers during annual testing projects, established strong working relationships with stakeholders.
- Documented and designed current and future IT-enabled solutions, conducting business analysis to provide effective recommendations for project plan success.
- Develop standards and policies for data center best practices and server deployment requirements for application technologies.
- Directed efforts for the Agoura Hills Recovery Plan using LDRPS and NotifID.
- Created guides and templates for project and recovery teams to streamline processes and enhance consistency.
- Provide guidance on storage configuration and presentation to servers. Responsible for capacity planning for storage environment across sites.
- Direct storage requirements for application teams on EMC Symmetrix and Claron. Monitor and tune the storage system to achieve optimum performance levels.
Project Manager/Network Architect
Lowry Digital Images
Buena Park, California
11.2002 - 10.2004
- Developed a strategy for improving performance and reliability for desktop clients and critical business systems.
- Resolved performance issues between Network Attached Storage (NAS) and server cluster, installing and configuring Citrix on Windows 2000 Terminal Server, to and configuring Citrix on Windows 2000 Terminal Server to enable remote client access.
- Re-organized cabling and resolved compatibility issues, tracing and labeling Telco circuits from IDF to server and office locations while documenting changes in Visio, Word, and Excel.
- Evaluated productivity levels of existing systems, and identified key areas for enhancement to drive system effectiveness.
Network Architect/Project Manager
LACERA
Pasadena, California
06.2000 - 11.2002
- Managed project execution for in-house application test environment. Management of In-House Application test environment
- Gathered requirements and presented management with the cost value of consolidating 50 servers into virtual ESX servers on HP Blade Server, enhancing reliability and manageability while reducing maintenance costs.
- Resolved network and connection issues affecting application interoperability, by providing upgrades and support for development applications and workstation environments.
- Developed in-house disaster recovery procedures and modifications to the Datacenter to accommodate growth.
- Assessed existing technology and established vendor relationships to determine migration and expansion paths for development environment, servers, and users as responsibilities increased.
- Provided DBA support for Oracle 9.x, MS SQL, IBM-DB2/UIDB and MS Access.
- Maintained production change control schedules and participated in change control meetings.
- Maintained production change control schedules and participated in change control. Monitored and tuned the storage system to achieve optimal performance levels.
- Provided software deployment to desktop clients using SMS.
- Conducted routine hardware and software audits of storage to ensure compliance with established standards, policies and configuration guidelines. Coordinated disk space planning and management on SAN/NAS devices.
Senior Project Manager - Medical Center
UCLA
Los Angeles, California
03.1998 - 06.2000
- Project: Review all processes of the Medical Center
- Directed departments in a Y2K compliance project for all network products and Data Center/NOC hardware across Medical Center campus.
- Designed and supported infrastructure for Medical Plaza, Hospital, Pharmacy, and Medical Centers, covering 37,000 computers and system devices.
- Design and implement design changes to the Ronald Regan Hospital Data Center/NOC/Fiber Closets.
- Developed remote communication systems, including video conferencing and VOIP, to enhance collaboration.
- Coordinated with the provisioning team to manage client contacts and correlate Telco usage reports with audit data and corporate database records.
- Tagged circuits and traced connections for research labs and hospital offices, accurately recorded findings in Visio and followed up with Telco and Cisco contacts.
- Trace Network circuits from the MPOE to determine if they run to IDF or IDF/SDF.
- Tracked network faults using HP OpenView and NetIQ.
Business Analyst/Project Manager
Webd Feats
Downey, California
06.1993 - 03.1998
- Project: Client Technical Support.
- Consult with business staff to develop an understanding of the complex and varied business needs required by the project. Understand the role of the project in the big picture and determine how changing business needs will affect the project.
- Developed technology strategy for business continuity planning.
- Contributed to BIP (Business Interruption Plan) disaster recovery simulation in Indian Wells, CA; gathered technology requirements for desktop hardware and operating systems, and created a business case with migration strategy recommendations, collaborating with multiple vendors to assess current technology.
- Managed desktop support services group, Helpdesk personnel and installation support. Directly responsible for 20 technical support personnel, 3 service areas.
- Oversaw installation support services for desktop migration project.
- Oversaw $17.5 million budget for upgrading or replacing 6000 personal computer workstations to Windows NT and 1000 laptops with Windows 95.
- Provide system/network performance and tuning, training for new employees and programmers, PC and Mainframe network design, installation and maintenance, website development/implementation/analysis/maintenance.
- Designed data center power and cable distribution systems.
- Design redundant power and cable distribution, cooling and air flow and server distribution.
- Building redundancy within the Data Center.
- Developed Best Practices for desktop and software deployment along with providing desktop user feedback and how to make the process more efficient.
Director, IT Services
Teledyne Laars
Moorpark, California
07.1989 - 06.1993
- Project: Improve Datacenter and Computer Operations
- Designed and implemented Multiple Tiered and Redundant Data Centers (6 in the US and 2 in Canada) to support acquisitions of 4 Department of Defense companies.
- Adopted scheduled migration method for critical business systems, presenting a business case to senior management that demonstrated financial benefits and reduced downtime, enabling the organization to integrate 4 related companies across 6 states and 2 locations in Canada.
- Designed, implemented and performed real-life testing of disaster recovery plans, 4 months following the completion of the new disaster recovery plans, at 4:31 am a 6.7 magnitude earthquake occurred with its epicenter in Northridge, CA just a few miles from the organization's main Data Center facility in Moorpark, CA.
- Supported national facilities with disaster recovery planning and data center design, ensuring regional compliance and operational resilience.
- Improved performance and reliability of a UNIX and Novell network as Manager of Information Services with 5 data processing personnel and 2 Helpdesk Technicians.
- Evaluated technology and network architecture to improve company operations.
- Established vendor relationships to evaluate and implement technology solutions aligned with business needs.
Education
Computer Science Major
American Institute Computer Sciences
Burlington, ALHigh School Diploma -
Tustin High School
Tustin, CaliforniaSkills
- Data center migration
- Cloud services (AWS)
- Active Directory management
- Disaster recovery
- Storage management
- Network design and management
- DNS and DHCP administration
- Microsoft Exchange Server
- Change management
- Operations management
- Agile practices
- Cross-functional teamwork
Certification
Certificate Manage 2000 System Administrator, ROI Systems., Certified Networking Engineer (CNE), Vitek Distribution Systems., Cisco Certified Network Associate (CCNA)., Cisco Certified Design Associate (CCDA)., WebSphere 4.0 System Administrator Enterprise Edition, IBM., Orbix 2000 Installation and System Administration, IONA., Fundamentals of UNIX System, HP-UX Series 800 System Administration and HP-UX Performance and Tuning - Hewlett Packard., EqualLogic (IP SCSI Disk Array)., Enterasys (Intelligent Layer 3 and 4 Switches)., Packeteer (WAN Monitoring and Optimization Device)., Network Physics (LAN Monitoring and Performance Device)., 3-Com Tipping Point (Intrusion Detection and Virus Protection Device).
PROFESSIONAL TRAINING
- PMI-PMP (Project Management Professional)
- Gold Certified - Faster PM (Project Management)
- LDRPS (Living Disaster Recovery Planning System)
- Linux Administration
- Introduction to Programming Tools
- SCRUM/Agile Master Certification
- Managing Multiple Projects, Objectives and Deadlines
- NotifInd Emergency Notification System
- Advanced Programming Tools
- SCO XENIX/UNIX Administration
PUBLICATIONS
- Data Center - Best Practices.
- Disaster Recovery - Issues with Resolutions.
- IP Distribution- Best Practices.
- AutoCAD - Operating in a Novell Netware Environment.
Timeline
Infrastructure / Datacenter Project Manager
Independent Contractor
03.2020 - Current
Sr. Technical Project Manager
Bank of America
10.2018 - 03.2020
Technical Project Manager
Wells Fargo
10.2017 - 10.2018
Project Manager
NXP Semiconductors
04.2017 - 10.2017
Technical Project Manager
Wells Fargo
06.2015 - 03.2017
Infrastructure Project Manager
American Express
03.2015 - 06.2015
Technical Project Manager
State of Arizona
10.2014 - 03.2015
Technical Project Manager / Fulfillment Manager
Wells Fargo
03.2013 - 10.2014
HA/DR Technical Specialist
American Express
11.2012 - 03.2013
Infrastructure Engineer III
AAA
08.2012 - 11.2012
Technical Project Manager
Wells Fargo
02.2011 - 08.2012
Project Lead, Infrastructure Architect
American Express
07.2009 - 02.2011
Disaster Recovery Specialist
Bank of America
10.2008 - 07.2009
Enterprise Infrastructure Architect I/T Specialist
Toyota Financial Services
06.2007 - 10.2008
Network Engineer/Project Manager
Sarnet Data Design
12.2006 - 06.2007
IT Business Continuity Specialist
Countrywide Home Loans
10.2004 - 12.2006
Project Manager/Network Architect
Lowry Digital Images
11.2002 - 10.2004
Network Architect/Project Manager
LACERA
06.2000 - 11.2002
Senior Project Manager - Medical Center
UCLA
03.1998 - 06.2000
Business Analyst/Project Manager
Webd Feats
06.1993 - 03.1998
Director, IT Services
Teledyne Laars
07.1989 - 06.1993
Computer Science Major
American Institute Computer Sciences
High School Diploma -
Tustin High School