Milan Urbanek

Stringing tennis racquets to specific tension for different type of players.

• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Participated in training programs to enhance product knowledge and customer service skills.
• Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
• Analyzed market trends and monitored inventory levels to make informed buying decisions.
• Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
• Improved inventory management by implementing an automated system to track stock levels and reorder points.
• Maintained appropriate inventory levels based on management direction and customer demand.
• Negotiated with suppliers for favorable pricing, resulting in reduced costs and improved profit margins.
• Maintained complete documentation and records of all purchasing activities.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained key item stock levels and wrote or expedited purchase orders.

• Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Led team meetings focused on sharing best practices which contributed significantly to overall team success.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
• Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
• Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
• Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
• Identified potential partnerships with complementary businesses that resulted in successful co-marketing initiatives driving additional leads.
• Managed accounts to retain existing relationships and grow share of business.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Organized promotional events and interacted with community to increase sales volume.

• Customized sculptural, architectural and decorative metals for clients
• Have worked on stainless steel, bronze and brass
• Experienced on several types of welding: mig, tig and stick.
• Laid out materials and system components to prepare for installation.
• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new residential and business construction sites.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
• Collaborated with team members to ensure smooth workflow and successful project completion.
• Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
• Calculated materials and time needed for each job.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
• Ensured high-quality results by consistently following manufacturer specifications during installations.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Increased repeat business by building strong relationships with clients through exceptional service delivery.
• Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.

• Customized architectural and decorative metals for clients
• Products included: fences, guardrails, handrails, stove hood and many more
• Experienced on several types of welding: mig, tig and stick.
• Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
• Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
• Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
• Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
• Streamlined installation processes for increased productivity and faster project completion.
• Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
• Enhanced team collaboration with effective communication of project goals and requirements.
• Developed customized installation plans to cater to individual client needs and preferences.
• Calculated materials and time needed for each job.

• Metalworker and Carpenter
• Designed and executed metal work for all newly built homes
• Maintained the landscape of all facilities
• Performed some carpentry work
• Experienced on several types of welding: mig, tig and stick.
• Managed cross-functional teams to deliver high-quality design projects on time and within budget constraints.
• Led the development of a comprehensive design strategy, resulting in increased brand recognition and customer engagement.
• Fostered a positive work environment conducive to creativity, innovation, and teamwork among employees in the department.

• Fabricated and installed security bank doors, fences, handrails, and guardrails.

• Operator of Lathe and Mill machines
• Tool and die making
• Repaired hydraulic clutches and cranes for elevators.
• Maintained tight tolerances with design specifications.
• Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
• Manually set up machinery, lathes, and grinders.
• Properly loaded and unloaded materials in and out of machines.
• Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
• Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
• Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
• Enhanced productivity by implementing efficient CNC programming and machine operation techniques.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Optimized tool selection for specific jobs, resulting in reduced wear and longer tool life.
• Increased production efficiency by closely studying blueprints for accurate machine programming.
• Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
• Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
• Collaborated with engineering team to develop custom machining solutions for complex projects.