Milan Watson Small
St. Pete/Tampa,,FL (relocating)
Summary
Results-driven professional with a strong background in sales, client retention, and customer experience. Proven ability to generate leads, close sales, and build lasting relationships through entrepreneurial leadership and call center supervision. Skilled in handling objections, managing follow-ups, and using data to support sales strategy. Experienced in inventory bookkeeping, financial tracking, and market research. Currently relocating to the St. Pete/Tampa, Florida area and seeking to grow within a dynamic property management team while building a long-term career in leasing and real estate.
Overview
7
7
years of professional experience
Work History
OWNER & FLORAL DESIGNER
Remedy Roses LLC
Atlanta, GA
01.2023 - Current
- Provide residential and commercial properties with floral centerpiece arrangements to enhance seasonal ambiance and interior appeal.
- Manage vendor relations and customer service interactions to ensure satisfaction and drive client retention.
- Coordinate inventory and supplier management for fresh flowers, wholesale supplies, and bookkeeping.
- Develop marketing strategies to promote unique floral arrangements, seasonal sales, and engaging content for clientele.
- Maintain relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Develop strategic plans to increase profitability and efficiency.
CALL CENTER SUPERVISOR
Ruffalo Noel Levitz
Atlanta, GA
08.2018 - 07.2023
- Company Overview: Georgia State University - Call Center Supervisor
- Supervised a team of student fundraisers in a fast-paced, high-volume environment.
- Trained and coached team members on client engagement, objection handling, and goal achievement.
- Implemented outbound campaigns and improved CRM data entry and donor follow-up accuracy.
- Exceeded weekly fundraising targets and earned multiple internal performance awards.
- Georgia State University - Call Center Supervisor
Education
B.B.A. - Economics
Georgia State University
Skills
- CRM & Data Tools: Salesforce, HubSpot, ZoHo
- Statistical Software Proficiency: SPSS, Excel, Econometrics
- Sales Strategy & Lead Conversion
- High-Volume Outreach and Cold Calling
- Persuasive Sales Communication & Closing Techniques
- Client Relations & Prospect Follow-Up
- Client Retention & Relationship Management
- Inventory Bookkeeping & Financial Management
- Upselling & Value-Based Selling Techniques
- Goal-Oriented, Quota-Driven Sales Execution
Awards And Community
- Most Reliable Team Member, 2023, RNL
- Top Performer of the Month, 2023, RNL
- Top Performer of the Month, 2022, RNL
- Active Volunteer, Atlanta Food Bank
- Lead Organizer, Kaboom! & Carmax Cares Volunteer Days
Timeline
OWNER & FLORAL DESIGNER
Remedy Roses LLC
01.2023 - Current
CALL CENTER SUPERVISOR
Ruffalo Noel Levitz
08.2018 - 07.2023
B.B.A. - Economics
Georgia State University
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