Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milan Wilson

Seffner,FL

Summary

Experienced Office Management and Administration Professional turned Realtor, experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Support

Rebuilding Together Tampa Bay
07.2023 - Current
  • Oversaw all aspects of rehabilitation process, including planning, budgeting, scheduling, and execution, ensuring seamless coordination between various stakeholders and adherence to quality standards.
  • - Implemented innovative strategies to streamline workflows and optimize resource allocation, resulting in a significant increase in project throughput while maintaining cost-effectiveness.
  • - Conducted comprehensive bid reviews and meticulous cost estimates for rehabilitation projects, leveraging market insights and industry expertise to accurately assess project scope, resource requirements, and potential risks.
  • - Implemented robust project management methodologies to optimize resource allocation, minimize project costs, and maximize efficiency, resulting in significant cost savings while maintaining quality standards.
  • - Fostered strong partnerships with subcontractors, suppliers, and vendors, negotiating favorable terms and contracts to optimize project budgets and mitigate cost overruns.
  • - Demonstrated strong leadership and communication skills in liaising with clients, subcontractors, and internal stakeholders, fostering collaborative relationships and ensuring clear expectations were established and met throughout the project lifecycle.

Field Support Coordinator

PatientPoint(formerly Outcome Health)
06.2021 - 07.2023
  • - Maintained and verified accuracy of records and generated miscellaneous reports.
  • - Worked with other departmental staff to answer questions and resolve problems.
  • - Coordinated meetings and events for internal and external groups.
  • - Tracked and documented metrics, and evaluated trends.
  • - Interpreted management directives to define and document administrative staff processes.
  • - Performed general administrative duties by mailing and shipping materials, maintaining legal postings, and creating and publishing employee communications.
  • - Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.

Service Delivery Manager

Outcome Health(sold to PatientPoint)
11.2018 - 06.2021
  • - Recommended methods, technologies, process changes, and training to clients to improve business opportunities and revenue potential.
  • - Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
  • - Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • - Prepared inventory for shipment by attaching tags and labels.
  • - Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • - Created and enforced policies and procedures for the entire logistics team.
  • - Consistently met company and department objectives within budget and time constraints.

Real Estate Loan Processor

USAA
03.2016 - 11.2018
  • - Processed and closed loans to comply with lending rules and regulations.
  • - Evaluated credit history of members to determine credit risk.
  • - Mitigated financial risk and applied proper pricing.
  • - Made quality judgments and interpreted loan documentation received in the file.
  • - Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
  • - Accurately inputted data into the system, Cadence, as needed.
  • - Met timelines of necessary disclosures.
  • - Ensured compliance standards were met daily.
  • - Participated in the effectiveness, efficiency, and workflow of the team.

Customer Service Representative

AccentHealth
01.2013 - 06.2016
  • - Resolved product or service issues by clarifying customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • - Prepared product or service installs by collecting and analyzing customer information.
  • - Contributed to team effort by accomplishing related results as needed.
  • - Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Science -

Hillsborough Community College
Tampa
05.2018

High School Diploma -

Chamberlain High School
Tampa
05.2006

Skills

  • Microsoft Word, Excel, Outlook, Access
  • Accounting familiarity
  • Team Support
  • Office Support
  • Individualized Support
  • Management Support
  • Exactimate familiarity

Certification

Licensed Realtor - 2022

Timeline

Administrative Support

Rebuilding Together Tampa Bay
07.2023 - Current

Field Support Coordinator

PatientPoint(formerly Outcome Health)
06.2021 - 07.2023

Service Delivery Manager

Outcome Health(sold to PatientPoint)
11.2018 - 06.2021

Real Estate Loan Processor

USAA
03.2016 - 11.2018

Customer Service Representative

AccentHealth
01.2013 - 06.2016

Associate of Science -

Hillsborough Community College

High School Diploma -

Chamberlain High School

Licensed Realtor - 2022

Milan Wilson