Milana Amelina

• Collaborated with teachers, administrators and parents to determine how best to support student success.
• Motivated students with accurate feedback and positive reinforcement.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Coached and mentored less-experienced tutors to observe and measure outcomes.

• Handled emergency situations calmly and professionally while following proper protocols.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.

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• Developed and maintained positive relationships with guests for satisfaction.
• Answered multi-line phone system and enthusiastically greeted callers.
• Proven ability to learn quickly and adapt to new situations.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Packaged bagels, muffins and other food items for customer purchase.
• Followed exact recipes for mixing and preparing beverage and food items.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Developed and maintained courteous and effective working relationships.
• Developed strong communication and organizational skills through working on group projects.
• Cultivated interpersonal skills by building positive relationships with others.

• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Excellent communication skills, both verbal and written.
• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Improved reading skills among students by implementing a successful after-school tutoring program.
• Helped students with homework and gave additional tips on studying techniques.
• Assisted with organization and supervision of after-school activities for students.
• Enhanced student engagement by introducing educational games and hands-on activities during lessons.
• Encouraged physical fitness among students by volunteering as an assistant coach or referee for various athletic teams at the school level.

• Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
• Followed directions of licensed nurses to administer medications and treatments.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Supported students in developing self-esteem and self-confidence.
• Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
• Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
• Implemented positive discipline techniques to encourage responsible behavior among students consistently.
• Designed monthly activity schedules to balance play, rest and learning time.

• Shifted between formal and informal methods of teaching to keep students engaged.
• Implemented new training techniques that led to increased certification rates among course participants.
• Enhanced overall pool safety through effective communication with staff and patrons.
• Increased patron satisfaction by addressing concerns and providing exceptional customer service.