- Creative Writing
- Music
- Gardening
- Dancing
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Milana Casablanca
Skidmore,TX
Summary
Proactive and adaptable professional with a solid background in customer service. Known for reliability and strong teamwork skills, consistently delivering accurate orders and resolving customer concerns effectively.
Overview
6
6
years of professional experience
Work History
Drive Thru Cashier/Family Member
Whataburger
Port Lavaca, Texas
02.2025 - 08.2026
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to streamline order preparation and improve service delivery times.
- Adapted quickly to changes in menu offerings, ensuring customers received accurate information on products.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
Cashier
Stripes Convenience Store
Jourdanton, TX
03.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accuracy in cash handling and balanced cash register at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels through regular stock checks and replenishment.
- Collaborated with team members to optimize store operations during peak hours.
- Implemented effective promotional strategies to enhance customer engagement.
- Trained new staff on cash register operations and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Jersey Mike's Subs
Colorado Springs, CO
08.2022 - 02.2023
- Prepared high-quality subs by following standardized recipes and maintaining consistent presentation.
- Operated point-of-sale system efficiently, processing customer transactions accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member/Cashier
KFC
Colorado Springs, CO
03.2020 - 01.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in training new employees on operational procedures and customer service protocols.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Participated in team meetings to discuss performance goals and strategies for continuous improvement.
Education
High School Diploma -
Ashbrook High School
Gastonia06-2014
Skills
- Excellent communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Taking and preparing orders
- Flexible schedule
- Stress tolerance
- Reliability and punctuality
- Order accuracy
Interests
Timeline
Drive Thru Cashier/Family Member
Whataburger
02.2025 - 08.2026
Cashier
Stripes Convenience Store
03.2024 - 08.2024
Team Member
Jersey Mike's Subs
08.2022 - 02.2023
Team Member/Cashier
KFC
03.2020 - 01.2021
High School Diploma -
Ashbrook High School