Milana Galligani
Pacifica,CA
Summary
Skilled Bread Baker with experience in crafting a range of bread types, from traditional loaves to specialty items. Possess strong knowledge of dough mixing, fermentation processes, and baking techniques. Known for maintaining high standards of cleanliness and bakery operational efficiency. Have consistently contributed to product development initiatives leading to increased customer satisfaction in previous roles. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Bread Baker
Rosalind Bakery
Pacifica, CA
06.2023 - 04.2025
- Followed standard operating procedures when performing tasks such as measuring ingredients or mixing/shaping dough.
- Ensured compliance with all food safety regulations while preparing products.
- Trained new staff on proper techniques for mixing, forming, and baking breads.
- Performed regular maintenance on bakery equipment such as mixers, ovens, proofing boxes.
- Checked finished product quality by taste testing and appearance inspection.
- Prepared dough for various types of bread and rolls, including whole wheat, rye, sourdough, and white loaves.
- Maintained a clean kitchen environment by cleaning surfaces, utensils, and equipment after each use.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Baked fresh bread and pastries for cafes and restaurants.
Front of House Employee
Rosalind Bakery
Pacifica, CA
01.2024 - 06.2024
- Resolved customer complaints in a professional and courteous manner.
- Placed orders for additional supplies when necessary based on production needs.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Kept records of daily production numbers for each type of item produced.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Inspected finished products before packaging them up for sale.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly-baked goods and ingredients needed for coffee drinks throughout the day as needed.
- Designed appealing product displays and signs to maintain unique presentation.
- Coordinated, worked, and managed various local farmers' markets.
- Drove delivery routes efficiently and in a timely manner.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Supported management with various tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
Server Manager
Viva Italiano
Pacifica, CA
01.2021 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Calculated pay every other week through timecards.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- VerifIed and confirmed staff schedules to properly cover shifts.
Education
Anthropology
Skyline College
San Bruno, CA05-2025
Skills
- Order Fulfillment
- Commercial Equipment Operation
- Menu Planning
- Supply Ordering
- Kitchen Safety
- Food Safety
- Customer Service
- Sourdough bread making
- Recipe creation and conversion
- Management
- Inventory reporting
- Team Player
Languages
Spanish
Elementary
Italian
Elementary
Timeline
Front of House Employee
Rosalind Bakery
01.2024 - 06.2024
Bread Baker
Rosalind Bakery
06.2023 - 04.2025
Server Manager
Viva Italiano
01.2021 - 03.2023
Anthropology
Skyline College
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