Milana Jozwiak
Chicago,IL
Summary
Student and outgoing and hardworking woman who loves to interact with customers and is able to deal with them in the most elegant and cheerful manner. Always able to make interesting small talk and greets everyone with a smile Milana is an excellent employee who works hard while maintaining grace and composure and pays close attention to detail. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Sunda New Asian
2023.04 - 2023.07
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported needs of 14- person wait staff who attended to specific needs of countless customers daily for high-end restaurant with social relevancy and intentionality
Intern
Lawson
2019.06 - 2019.08
- SPACE 519 and The Lunchroom, SPACE 519 is a concept store in Chicago's Gold Coast neighborhood, just off the Magnificent Mile
- Owners Lance, and Jim Wetzel curate an assortment of unique and hard-to-find items across a broad range of categories
- Facilitated events between the store and specific vendors
- Organized a display for the Lunchroom at MCA's Farmers Market
- Inventory and Stock for the store and the restaurant
- Organized store displays
- Unpackaged shipments and prepared them for display
- Created outfits for the stores Instagram
- Interacted with customers by phone, email, or in-person to provide information
- Collaborated with senior management on new initiatives to build confidence
Intern
2018.06 - 2018.08
- M2057 by Maria Pinto is a brick-and-mortar and e-commerce women's contemporary retailer based in Chicago
- Handled Merchandise and Shipping
- Organized a sample sale on Oak Street
- Worked on the floor for sales
- In charge of Inventory and Stock
- Aided in photo shoot design
Education
Political Science
University of Wisconsin - Madison
Madison, WIHigh School Diploma -
Latin School of Chicago
Chicago, IL06.2021
Skills
- Native or Bilingual proficiency
- French
- Professional Working proficiency
- Dining Reservations
- Reservation Documentation
- Table Bussing
- Guest Flow
- Price Memorization
- To-Go Order Preparation
- Phone Inquiries
- Guest Inquiries
- Guest Experience Management
Timeline
Hostess
Sunda New Asian
2023.04 - 2023.07
Intern
Lawson
2019.06 - 2019.08
Intern
2018.06 - 2018.08
Political Science
University of Wisconsin - Madison
High School Diploma -
Latin School of Chicago
Similar Profiles
Monika McLaughlinMonika McLaughlin
Sous Chef at Sunda New AsianSous Chef at Sunda New Asian
Ashley McBrideAshley McBride
Marketing Coordinator at Sunda New Asian, The Underground & Cocktail ClubMarketing Coordinator at Sunda New Asian, The Underground & Cocktail Club
Maria BaileyMaria Bailey
Marketing Intern at Underground & Sunda New AsianMarketing Intern at Underground & Sunda New Asian