Milana Kondratyuk
Sedalia,Missouri
Summary
I am a motivated employee looking to maintain customer satisfaction and contribute to company success. At my current job i manage large amounts of inbound calls and sustaining satisfactory relationships with customers. My current employer is HCA Healthcare. I am looking for a job in the customer service field for a long term basis as a part time employee.
Overview
3
3
years of professional experience
Work History
Patient Account Representative WFH
HCA Healthcare
Nashville, TN
10.2023 - Current
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Performed monthly reconciliations of patient accounts to ensure accuracy of financial data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained detailed notes on all patient interactions for future reference purposes.
Customer Service Representative
Town & Country Insurance
Sedalia, MO
07.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Dispatcher
A & S Express
Sedalia, MO
08.2021 - 07.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
Education
High School Diploma -
Penn Foster
Pennsylvania, PA03.2020
Skills
- Client Interaction
- Data Entry
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Service
- Calm and Professional Under Pressure
- Customer Account Management
- Credit Card Payment Processing
- Greeting and Seating Clients
- Call Answering and Routing
- Positive Attitude and Energetic
References
HCA HEALTHCARE PAR
HCA Healthcare One Park Plaza
Nashville, TN 37203
Shy Wiegand, Manager
Alisa Horner, Supervisor
913-469-0503
TOWN & COUNTRY INSURANCE
1718 WEST 16TH STREET
SEDALIA MO 65301
Brad Grupe, Director Supervisor
Dayhna, Management of Customer Service
660-827-5315
Brad@tcimo.com
A & S Express
27168 SINKHOLE RD
SEDALIA MO 65301
Aleksey Shcherbina, Director of Dispatching
660-619-2143
asexpressteam@gmail.com
Timeline
Patient Account Representative WFH
HCA Healthcare
10.2023 - Current
Customer Service Representative
Town & Country Insurance
07.2022 - 10.2023
Dispatcher
A & S Express
08.2021 - 07.2022
High School Diploma -
Penn Foster